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Question by Sandrine M. · Aug 25, 2014 at 06:10 PM ·

Cannot connect AMD to RUM Console

Hello all,

Here is my issue (AMD v12.1.3 on RHEL6.2) :

 

The AMD is freshly reinstalled. We had no issue to connect it before.

I checked the interfaces avec the rtminst -> "2 Interface identification and network setup" menu and the HTTPS connection with the  rtminst -> "3 AMD setup" -> "2 Enabling and port selection for data transfer over HTTPS" and everything looks fine.

I don't know where else I can check.

Could you please help me?

 

Thanks in advance!

Sandrine

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Answer by Sandrine M. · Feb 26, 2015 at 06:43 PM

Hello,

Yes, it works now.

We had some network issue, traffic had not been authorized correctly.

Have you checked the probes iptables? and your network firewall rules?

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Answer by John I. · Feb 26, 2015 at 01:51 PM

did this get resolved? what was the resolution?

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Answer by Sandrine M. · Aug 25, 2014 at 07:34 PM

OK thank you Adam.

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Answer by Adam L. · Aug 25, 2014 at 06:53 PM

Somebody from the support team has to check logs in order to say what's going there. Please open support ticket and attach there logs from DCRUM Console (C:\Program Files\Compuware\RUM Console\cva\eclipse\workspace\logs\) and two logs (rtmgate.log, rtm.log) from the AMD.

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