Hello all,
Here is my issue (AMD v12.1.3 on RHEL6.2) :
The AMD is freshly reinstalled. We had no issue to connect it before.
I checked the interfaces avec the rtminst -> "2 Interface identification and network setup" menu and the HTTPS connection with the rtminst -> "3 AMD setup" -> "2 Enabling and port selection for data transfer over HTTPS" and everything looks fine.
I don't know where else I can check.
Could you please help me?
Thanks in advance!
Sandrine
Answer by Sandrine M. ·
Hello,
Yes, it works now.
We had some network issue, traffic had not been authorized correctly.
Have you checked the probes iptables? and your network firewall rules?
Answer by Adam L. ·
Somebody from the support team has to check logs in order to say what's going there. Please open support ticket and attach there logs from DCRUM Console (C:\Program Files\Compuware\RUM Console\cva\eclipse\workspace\logs\) and two logs (rtmgate.log, rtm.log) from the AMD.
JANUARY 15, 3:00 PM GMT / 10:00 AM ET