DC RUM / ePost application performance

We have created a dashboard with data views of Software Service, operations and site data in DCRUM for one of our application (RightSource - ePost).This dashboard contains a metrics table showing Requests breakdown, application performance in addition to some other metrics. For one of the operations the epostrx.humana.com Application Performance is 93.6%; however, 1) the histogram shows that almost no operations took longer than the slow operation threshold (5s) and 2) Coradiant also shows that much less than 1% of the transactions it is capturing took longer than 5s. Below are our findings:

In Operations column it reads: 269K operations

In request breakdown column it reads 270K with 16.8K (6%) as slow operations

Application performance reads as 93.8%

Latency chart shows as below, which means it reports 385 operations more (1.43%)

                13           0.04%                    4s – 5 s

                19           0.06%                    3s – 4 s

                5920       20.00%                  2s – 3 s

                20900    70.61%                  1s – 2s

                433         1.46%                    0ms – 1s

Total      27285    (101.43% of 269K)

If we deep dive to operations from there, I get a total of 27790 hits for all operations.This indicates disparity in the count of operations data reported.

The operation threshold is set to 5secs – but there’s nothing that is reported that is over 5secs..so then why the slow operations – which is also impacting the application performance.

Please help to find out excat issue and how we can rectify the same.

  

Regards,

Rashmi