• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Network Application Monitoring /
  • NAM Open Q&A /
avatar image
Question by Yee L. · Dec 17, 2014 at 12:09 PM ·

Blank RUM Console

Hi,

When I startup and login to RUM Console (Version: 12.2.1.39), it loaded but show a blank page. Unable to click anything I just close it, relogin and its remain the same after waited for 30 minutes or more. 

End up I have to restart the services (Compuware RUM Console) and so, its finally back to normal.

Anyone know why this happened and anyway I can get it back to normal without restarting services.

Thanks & Best Regards,

Yee Heng

 

 

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Reply

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Adam P. · Dec 17, 2014 at 08:21 PM

First take a look if you're not affected by this known issue, if that's not the case then we should tae a look at your log files.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

2 People are following this question.

avatar image avatar image

Forum Tags

esm siebel Dynatrace Managed license nam probe wan citrix dna rest api configuration mq alerting NAM 2018 dashboard dcrumadvisory reports css nam universal decode database mobileapp RUM ads sap nam console scripting nam server sequence transactions nam 2019 upgrade
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A