IP addresses not being associated to Software Services

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Question by Tom D. · Feb 16, 2015 at 06:53 PM ·

IP addresses not being associated to Software Services

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Answer 1 · 2015-02-16T23:43:29Z

Answer by Tom D. · Feb 16, 2015 at 11:43 PM

Thanks for all your help Ulf, it turned out someone switched the port number on us. Issue is resolved. Have a good week.

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Ulf T. · Feb 17, 2015 at 01:26 PM 0

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It's nice to have colleagues that keep you occupied (smile)

Answer 2 · 2015-02-16T21:39:12Z

Answer by Tom D. · Feb 16, 2015 at 09:39 PM

Hello Ulf,

Yes, I can see the IP addresses there under "Services". I can also see traffic counts for them as well, but the Software Service field is empty. I just looked in the CAS Business Units, and I can see the Software Service, but no IP Addresses are associated to it here either. This may be something very simple that I am just over looking.

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Ulf T. · Feb 16, 2015 at 10:01 PM 0

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If you ditch your carefully handmade SS and use the wizard?

RUM Console - Software Service - By Traffic Lookup - SSL (Little button in the middle of the screen - "should" be green)!

What do you see?

Answer 3 · 2015-02-16T21:17:20Z

Answer by Tom D. · Feb 16, 2015 at 09:17 PM

Hello Ulf, thanks for the help, we used the SSL decode. So in the RUM Console, we have the software service defined with the corresponding IP addresses. We can see the software service listed correctly in the applications.xml. However, we don't see the software service associated with it when viewing the sample data in the RUM Console, (We do see the IP Addresses with traffic however) and we don't see the Software Service listed in the CAS.

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Ulf T. · Feb 16, 2015 at 09:33 PM 0

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So if you go to the RUM Console - Devices and Connections - Sniffing Point Diagnostics.

Do you see the IP addresses there under "Services" (don't forget to use the Filters box)?

Answer 4 · 2015-02-16T20:42:08Z

Answer by Tom D. · Feb 16, 2015 at 08:42 PM

I was just informed that the traffic from these IP addresses are SSL, and we do not have a certificate in place for it. Would this effect the IP association to the Software Service?

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Ulf T. · Feb 16, 2015 at 09:07 PM 0

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What decode did you use?

Answer 5 · 2015-02-16T20:37:24Z

Answer by Tom D. · Feb 16, 2015 at 08:37 PM

Thank you for your help Alasdair, We tried preforming the restart of the AMD, but we still have the same results. The IPs are showing up with traffic, but the Software Service column is blank.

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Answer 6 · 2015-02-16T19:30:31Z

Answer by Alasdair P. · Feb 16, 2015 at 07:30 PM

Hi Tom

Assuming that you have the correct IP and port assigned in your software service, I would suggest you try restarting the rtm process on the AMD using the command service rtm restart.

Please note though this would cause a small gap in the data.

Regards

Alasdair

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Answer 7 · 2015-02-16T18:57:04Z

Answer by Tom D. · Feb 16, 2015 at 06:57 PM

Hello,

I have added two new IP address to a Software service, I published the configuration change, and I have verified that the applications.xml on the AMD contains these IP addresses for the Software Service and we are seeing traffic from these IP addresses. But, they are not being associated to the software service in the CAS. We are using 12.2 CAS, does anyone have an idea on why this would occur?

Thanks,

Tom

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IP addresses not being associated to Software Services

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