Queries regarding DCRUM Alerts

Question

Question by Rashmi S. · Jun 23, 2015 at 01:53 PM ·

Hi team,

I have few queries regarding DCRUM alert.

We had configured alert for one of the applications but even after selecting the interval as 5 mins (1 Period), team is receiving alerts in every 2-3 mins. Team wants to get alert only after 5 mins interval.
Also team is getting alert notification email 10 mins after the threshold is reached. Say If the issue was captured at 9.40 am, notification email came at 9.51 am . Team wants to get the alert at 9.40 or 9.41am itself.

Please advice.

Regards,

Rashmi

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Answer 1 · 2015-07-01T10:51:00Z

Answer by Adam P. · Jul 01, 2015 at 10:51 AM

Rashmi,

Please open support ticket for this issue. Please also add ExportConfig.zip and let them know the name of the alert.

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Answer 2 · 2015-06-25T13:45:36Z

Answer by Rashmi S. · Jun 25, 2015 at 01:45 PM

Hello team,

Awaiting your response.

Thanks and regards,

Rashmi

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