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Question by Sonya P. · Oct 08, 2014 at 01:33 AM · alerting

Alert templates changed after Portal upgrade

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Answer by Sonya P. · Oct 08, 2014 at 01:35 AM

This is what we used to used and cannot locate the correct format anymore.

Old - Plain Standard Text

The new version sends links and more verbage which started failing our integration with another tool.

Please let me know how I can find this new/old format.

 

Sonya

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Answer by Pereira, M. · Oct 08, 2014 at 11:26 PM

Thank you for contacting the APM Forums.  With regards to your issue, could you please open a Support case on this?  Within that support case, if you could provide the test name that you are seeing this happen to, we can then investigate this further.  Please let us know if you have any further questions.  Thank you for your time.

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Answer by Sonya P. · Oct 08, 2014 at 11:29 PM

Thanks.

I was able to test two different templates last night.  We were able to locate a template which is working for us.

Plain Text Standard No Links

 

Sonya

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avatar image Pereira, M. · Oct 08, 2014 at 11:31 PM 0
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Excellent!!!  Thank you for your response.

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