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Question by Suraj G. · Sep 14, 2015 at 05:59 AM · server

An internal error ocurred while running 'Requesting data for tab"administration" in Start Center on 'dynprdeu08'

dynatrace-error.jpgproblem-logs.txtHi, Suddenly, dynaTrace is started throwing this exception"An internal error ocurred while running 'Requesting data for tab"administration" in Start Center on 'dynprdeu08'" and its not even allowing us to access logs and server setting. Both throwing different exception please find below.

Please let us know if any1 aware about this issue. Attaching

dynatrace-error.jpg (70.3 kB)
problem-logs.txt (8.8 kB)
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Answer by Florent D. · Sep 14, 2015 at 03:25 PM

Hi

one things worries me from the log file:

Unable to calculate size of directory '/app/dynaTrace/dynatrace-6.1.0/server/sessions/stored/Production/20150902050826_0.sampling. Directory doesn't exist! This log will be suppressed for the next 60 minutes.

It seems to imply that your session store might be missing which would upset the server. Could you check that this file system is still present first?

Regards

Flo

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