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Tamás V. avatar image
Tamás V. asked ·

DynaTrace 6.0 incident duration

Hi everyone!

I have a question about incident duration in dynaTrace 6.0. I'm trying to use incident emails (incident ends only) for generating statistics, and i encountered something.

Some emails contain incident time, and some contain duration (under Details). How is this calculated? How does dynaTrace decide if it will put time or duration in the email? What's the rule for this? I checked the incidents and both of them contain multiple purepaths, so it's independent of purepath count. Every purepath has violated the incident rule's condition, so it's independent of the combination of violating/non-violating purepaths. (both incidents originate from the same incident rule)

For my statistic generation to work, i need a strict rule for this time/duration problem.

If you need, i can upload some pictures about the incidents/incident rules/incident emails.

Thanks in advance, Tamas

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Anyone who can help me with my question? I really would like to know the method, how dT calculated incident duration (and when does it supply it in the email).

Thanks, Tamas

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Graeme W. avatar image
Graeme W. answered ·

Tamás,

Are you using the default email plugin? You might be better off using the Extended Email plugin:

Extended EMail Action Plugin

You can customize the emails to include whatever you need and make the post-processing easier.

-- Graeme

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Hi Graeme,

Sorry for the slow reaction, i've been busy lately.

The Extended EMail Action Plugin is the last method i wanna try (what if that variable isn't available, or it's value is zero?).

If it's pissible, i would like to clarify the method of incident duration calculation. So if any compuware associate can help me, i'd be very happy.

Thanks, Tamas

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A little update here: I tried the extended email action plugin, but the duration seems to be missing in some cases (i guess, when the origial email plugin wouldn't send a duration), or its value is simply "-".

Tamas

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