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Question by Steven M. · Jul 21, 2016 at 01:44 PM · agent 6.3 client

Unable to remove agent from system profile

Hello,

I had an agent mapped to an incorrect system profile (System profiles had similar names).

I managed to fix this and had the agents mapped to the correct system profile but now in the incorrect system profile the agent is still showing up in the infrastructure views but in grey.

It has been about 5 days since I've made this change.

Any advice would be greatly appericated.

Thank you.

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Answer by Shane K. · Jul 21, 2016 at 06:36 PM

I've also experienced this before. What you need to do is open up settings -> DT Servers -> Infrastructure and then just delete that host the agent is on out of there. You don't need to worry, it will get remapped back in but it will remove it from the first profile.

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Steven M.

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avatar image Steven M. · Jul 22, 2016 at 01:40 PM 0
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Thank you! This did the trick perfectly.

avatar image Boris K. · Jan 23, 2019 at 09:31 AM 0
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Sorry, but this did not solve the problem in my world...

avatar image Sebastian K. Boris K. · Jan 23, 2019 at 09:36 AM 0
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What is your problem? If you just delete agent from one system profile, you have to restart application process to remap it to the correct one. Did you make it?

Sebastian

avatar image Boris K. Sebastian K. · Jan 23, 2019 at 10:17 AM 0
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If I delete the agent from one system profile? I have a regex on the system profile. I cannot simply remove a hardcoded agent name from the list (I changed the regex.).
I have to restart the application running the agent? This means I have to restart productive environment just to put the agent to another agent group? Hopefully not.

avatar image Sebastian K. Boris K. · Jan 23, 2019 at 10:29 AM 0
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Agent is connecting to system profile ONLY during startup. It's impossible to connect new agent to SP or change agent group / system profile without restart. You will have to wait for maintenance window.

Sebastian

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Answer by Calvin J. · Jul 21, 2016 at 04:24 PM

Hi Steven:

You may post a screenshot to understand what `s your experience?

Calvin

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