question

robert p. avatar image
robert p. asked ·

Invalid user experience data on Business analytics map

when we click on business analytics map we receive this message: Invalid user experience data, and no map visualitation.

dashboarduem6.3
dataerror1.png (104.0 KiB)
dataerror2.png (46.6 KiB)
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Thorsten R. avatar image
Thorsten R. answered ·

Strange! First I thought the PWH is not connected, but you can see data on the home screen, right? Can you add from the browser (dev tools) the network and console output? Anything strange there? And as Joe already mentioned, please check the frontend/backend log files, because there should be a proper log message as well.

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how can i do that?

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Thorsten was talking about the Browser Built-In Dev TOols that you can typically activate with F12 in e.g: Chrome or Firefox. If you hit F12 you will see a toolbar in your browser. Then navigate to the Dynatrace Web Dashboard. Once the page is loaded you should be able to save the output of the Network and Console Tab as Thorsten Suggested

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Joe H. avatar image
Joe H. answered ·

I would inspect the server0.0.log file and look for any relevant messages. Restarting the dTServer is an option, but there's a root cause for this type of situation that should be explored. If nothing is obviously, I suggest opening a support case and someone can help dig into why this is happening.

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this is my server0.0 log file and theres something here... any help with this error?

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server00log.png (43.2 KiB)

my local support open a ticket:

ProblemSUPDT-23066

still waiting for response from support.

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