• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Network Application Monitoring /
  • NAM Open Q&A /
avatar image
Question by Brian C. · Jul 29, 2016 at 07:58 PM · nam server nam nam probe

Exclude Exception Class

Greetings,

I am wondering if there is any way to exclude a specific exception/exception class from failure consideration like you can in AppMon....

We have a known benign exception that is causing DCRUM to report 1/3 failure rate on a monitored URL...

I've searched documentation and the forums to no avail. Hoping to find any guidance, suggestions, or someone who has better search-fu than me :)

Thanks,

-Brian

Comment

People who like this

0 Show 2
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image John L. · Jul 29, 2016 at 09:54 PM 0
Share

What is the failure in DCRUM that is being reported, which you would like to ignore?

avatar image Brian C. John L. · Aug 01, 2016 at 06:17 PM 0
Share

Hey John,

It's just a specific page that is reporting as failure due to an exception that is being thrown and manifesting as an HTTP failure.

I'll play around with the software service and see if I can get rid of that specific page for now.

2 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image
Best Answer

Answer by John L. · Aug 01, 2016 at 06:25 PM

I don't think ignoring the page all-together would be the right way to go. You probably still want to see performance for that page - you just don't want availability to be impacted.

Add the page to URL Monitoring. On the availability tab - for the page - uncheck the top box that inherits the global (software service) defaults. Disable, or ignore the type of error that is being thrown.

Comment
Brian C.
Brett B.
Anton L.

People who like this

3 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Brian C. · Aug 01, 2016 at 06:28 PM 0
Share

Hey John,

Yeah after some poking around, this is exactly what I ended up doing :).

avatar image
Best Answer

Answer by Chris V. · Jul 31, 2016 at 11:42 PM

DCRUM doesn't see class names, so you'd have to either (making a lot of assumptions here).

- change the HTTP error code lists on the AMD global config, to exclude as 500 errors

or

- deliberately exclude from monitoring the page that triggers the exception (asuming it's one or a small number of pages).

or

- fix the code problem instead :)

Comment
Raffaele T.

People who like this

1 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Brian C. · Aug 01, 2016 at 06:15 PM 0
Share

Thanks Chris. These seem to be the best options I have. I just now realized the silliness of my question asking whether or not DCRUM could see class names :).

Option 3 is definitely going to be happening soon - but not for a while so was hoping I could find a workaround in the mean time.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

18 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

Miscellaneous Parameters

DMI Filtering bar - Load minimised

Change all report filters in one go

Grouping attributes dimensions unavailable for previous days reports

Differing Bytes when Link Group is Added

Forum Tags

esm siebel Dynatrace Managed license nam probe wan citrix dna rest api configuration mq alerting NAM 2018 dashboard dcrumadvisory reports css nam universal decode database mobileapp RUM ads sap nam console scripting nam server sequence transactions nam 2019 upgrade
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A