question

Matt M. avatar image
Matt M. asked ·

Server Not Able to Connect to Exchange Server Post-6.5 Upgrade

After upgrading to AppMon 6.5, server is unable to connect to exchange server via SMTP. SSL for email server is disabled. See Attached error message when attempting to send a verification email.error.png

email.png

appmonconfigurationalerting6.5
email.png (22.8 KiB)
error.png (37.5 KiB)
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Answer

Matt M. avatar image
Matt M. answered ·

In this case, this mail server does not use TLS. As a workaround for this error message, disable TLS by changing the value for "starttls" under <mailserver> in server.config.xml to "false".

settings1.png

After making this adjustment and restarting the server, functionality is restored.


settings1.png (5.2 KiB)
1 comment Share
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Thanks for providing question and answer. Great to see when people share these types of knowledge. Keep it coming

0 Likes 0 · ·