Today, I noticed that all my reports saved under Favorites are missing. I am not sure what could have caused it? Did anyone one had this kind of issue in past? what would be the scenarios this can occur?
Answer by kiran p. ·
We made a change to the rtm.config file to increase the timeout value to 2000ms. Other than that there were no other changes. Not very sure if this is the reason. I would have 100+ users for DC-RUM . How can I restore the favorites for them? going forward how would I do a backup of this setting at user level?
Answer by Harshal P. ·
Hi Kiran,
Did you notice anything in the log for this event? http:///log>/log
You might want to go to server.0.1.log or server.0.2.log to check what happened during that timeframe.
Regards,
Harshal.
DECEMBER 12, 10:00 AM GMT / 2:00 PM ET
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December 10, 4:00 pm CET / 10:00 am ET
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Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 10, 4:00 pm CET / 10:00 am ET
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