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Baljeet A. avatar image
Baljeet A. asked ·

Application view without any response time

Hi,

I am not getting any response time for any of the application in the application view .

Please refer to the attachment for more info.

Thanks,no-response-time.png

6.3
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Baljeet A. avatar image
Baljeet A. answered ·

I can see following error in server.log :-

017-02-15 08:54:04 WARNING [MultiMessageBroadcaster] Unable to broadcast 1 messages to session HPVDT1:Encrypted:Uncompressed:ClientViaFrontend. Rescheduling high priority messages [log message will be suppressed for 10 minutes]: com.dynatrace.diagnostics.sdk.logging.ThrottlingLogger a:150 com.dynatrace.diagnostics.communication.tcp.exception.CommunicationException: class java.io.EOFException: null, while executing request: class com.dynatrace.diagnostics.sdk.communication.broadcast.MultiMessageBroadcastRequest at com.dynatrace.diagnostics.communication.tcp.core.DefaultRequest.handleException(DefaultRequest.java:15) at com.dynatrace.diagnostics.sdk.communication.broadcast.MultiMessageBroadcastRequest.handleException(SourceFile:87) at com.dynatrace.diagnostics.sdk.communication.broadcast.MultiMessageBroadcastRequest.handleException(SourceFile:26) at com.dynatrace.diagnostics.communication.tcp.session.DefaultSession$SessionRequest.handleException(DefaultSession.java:770) at com.dynatrace.diagnostics.communication.tcp.connection.ManagedSocketConnection.handleException(ManagedSocketConnection.java:56) at com.dynatrace.diagnostics.communication.tcp.connection.ManagedSocketConnection.access$000(ManagedSocketConnection.java:26) at com.dynatrace.diagnostics.communication.tcp.connection.ManagedSocketConnection$RequestWrapper.handleException(ManagedSocketConnection.java:75) at com.dynatrace.diagnostics.communication.tcp.connection.SocketConnection.handleException(SocketConnection.java:155) at com.dynatrace.diagnostics.communication.tcp.connection.SocketConnection.executeRequest(SocketConnection.java:145) at com.dynatrace.diagnostics.communication.tcp.connection.ManagedSocketConnection.executeRequest(ManagedSocketConnection.java:98) at com.dynatrace.diagnostics.communication.tcp.session.DefaultSession.executeRequestOnConnection(DefaultSession.java:633) at com.dynatrace.diagnostics.communication.tcp.session.DefaultSession.executeRequest(DefaultSession.java:605) at com.dynatrace.diagnostics.communication.tcp.session.DefaultSession.executeRequest(DefaultSession.java:591) at com.dynatrace.diagnostics.communication.tcp.session.DefaultService.executeRequest(DefaultService.java:113) at com.dynatrace.diagnostics.sdk.communication.broadcast.MultiMessageBroadcaster$BroadcastTimerTask.run(SourceFile:229) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505) Caused by: java.io.EOFException at com.dynatrace.diagnostics.sdk.io.DataIOUtil.readInt(DataIOUtil.java:441) at com.dynatrace.diagnostics.sdk.communication.SizeAwareChunkingInputStream.c(SourceFile:105) at com.dynatrace.diagnostics.sdk.communication.SizeAwareChunkingInputStream.b(SourceFile:81) at com.dynatrace.diagnostics.sdk.communication.SizeAwareChunkingInputStream.reInit(SourceFile:36) at com.dynatrace.diagnostics.sdk.communication.SizeAwareChunkingInputStream.create(SourceFile:29) at com.dynatrace.diagnostics.sdk.communication.ResponseReaderImpl.startReading(SourceFile:36) at com.dynatrace.diagnostics.sdk.communication.ManagedSimpleRequest.executeRequestResponse(SourceFile:33) at com.dynatrace.diagnostics.sdk.communication.ManagedRequest.executeRequestResponse(SourceFile:58) at com.dynatrace.diagnostics.communication.tcp.session.DefaultSession$SessionRequest.executeRequestResponse(DefaultSession.java:741) at com.dynatrace.diagnostics.communication.tcp.connection.ManagedSocketConnection$RequestWrapper.executeRequestResponse(ManagedSocketConnection.java:70) at com.dynatrace.diagnostics.communication.tcp.connection.SocketConnection.executeRequest(SocketConnection.java:137) ... 8 more

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Baljeet A. avatar image
Baljeet A. answered ·

Hi Dave,

Thanks for you reply.

I verified PWH is working fine.

Opened a case, waiting for their reply.

Thanks,

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Dave M. avatar image
Dave M. answered ·

Hi Balijeet,

I would verify your PWH is connected and working properly. Chart PurePath Response time for 6 hours and see if you get more than 1 hour of history or not. If the PWH is working, I am out of ideas and would suggest opening a support case unless someone else has an idea.

HTH,

dave

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