• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Free Trial
        • AppMon & UEM Open Q&A
        • AppMon & UEM Plugins
      • Data Center RUM
        • DC RUM Open Q&A
        • Enterprise Synthetic Monitoring
      • Synthetic Classic
        • Synthetic Classic Open Q&A
        • Synthetic Classic EAP Feedback
      • BSM Open Q&A
      • Dynatrace Open Q&A en Español
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Sathwika V. · Apr 24, 2017 at 02:10 PM · appmon configuration agent production web performance monitoring 6.2 installation

web server is shut down No alerts received.

Hi,

We are using Apache web server and dynatrace agents are instrumented on each web server. We observed web server was down but we didn't receive any alerts and observed agents were up & running. My question "Is web server agents instrumentation will be different from App server agents?"

Thanks,

Sathwika

Comment

People who like this

0 Show 0
10 |2000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

1 Reply

· Add your reply
  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Dave M. · Apr 24, 2017 at 02:20 PM

Hi Sathwika,

The Web Server Agent has a master process that runs as a service that the child apache processes attach to (sort of like a "mini-collector"). If the apache child process is shutdown normally, there will be no incident raised, unless you enable the (disabled by default) Application Process Shutdown incident. If you do enable this incident, you will get an alert every time a process is shutdown. However, if you make good use of Downtimes, this may work well for you without too many false alarms.

HTH,

dave

Comment

People who like this

0 Show 5 · Share
10 |2000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image Sathwika V. · Apr 24, 2017 at 02:26 PM 0
Share

Dave-

thanks for your reply

Application process shutdown incident was enabled already but we didn't receive any alerts. Server downtime was setup already,

Thanks,

Sathwika

avatar image Babar Q. Sathwika V. · Apr 24, 2017 at 02:33 PM 0
Share

Hello Sathwika,

Check in the incidents dashboard first for the said incident and then check if your email working properly.

Regards,

Babar

avatar image Sathwika V. Babar Q. · Apr 24, 2017 at 04:14 PM 0
Share

hi babar,

I checked incidents dashboard no incident related to web server shut down.

Thanks,

Sathwika

avatar image Babar Q. Sathwika V. · Apr 24, 2017 at 05:29 PM 0
Share

Hello Sathwika,

Did you expand the timeframe to find the the alert?

If there is no alert in the 'Incident Dashboard' then check the agent logs because in any case you will have to have the alert there whether you received an email or not.

Which server downtime you are talking about? Are you talking about 'Incident' downtime?

Regards,

Babar

avatar image Dave M. Sathwika V. · Apr 25, 2017 at 07:43 AM 0
Share

Hi Sathwika,

Did your shutdown of apache take place outside of the downtime you defined?

I suspected that maybe the incident would fire only if the master agent was shutdown, but I confirmed (on v6.5.10 running on windows) that it fires for either the master or the child shutting down.

So, if you did a normal shutdown (not a kill of the process) and had no Downtime in effect, I am not sure why it would not fire for you.

Thanks,

dave

Your answer

Hint: You can notify a user about this post by typing @username

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

Welcome to the
Dynatrace Community Forums

Check out the Forum User Guide and Forum Guidelines to learn how to get started.

Community Member of the Month
May 2018

Announcing Dynatrace's Community Member of the Month for May 2018, Himanshu M.! Click here to read more!

Employee Member of the Month
May 2018

Announcing Dynatrace's Employee Member of the Month for May 2018, James K.! Click here to read more!

Early Access Program: AWS Lambda Monitoring

We're happy to announce the start of the EAP for monitoring AWS Lambda. Please fill out our registration form to join this program and get notified whenever we roll out a new feature.

Live webinar: Web Performance Optimization (WPO) and Web Front-end Engineering with Dynatrace

Learn the key aspects on how Dynatrace helps you in your day to day web performance activities.
Tuesday, May 29, 2018
Register today!

DC RUM 2018 Beta refreshed!

Improve your operational efficiency and collaborate more effectively while addressing tightening security requirements. Have an early taste of what we have cooked up for 2018!
Learn more!

Follow this Question

Answers Answers and Comments

26 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

Setup Dynatrace for Mobile Application 1 Answer

Change agent group 1 Answer

Disconnected transaction flow 1 Answer

Has anyone monitored Enterprise Informatica (Version 10.1.0) with Dynatrace AppMon 6.5? 1 Answer

Java 1.5 and AppMon 6.5 3 Answers

Forum Tags

upgrade nginx java diagnostics dotnet docker 6.5 ios appmonsaas knowledge sharing browser agent database sensor 7.1 performance warehouse chart hybris 6.3+ services production web performance monitoring transactionflow test automation incidents measures business transaction plugins migration php javascript android processes server dashlet monitoring purelytics nodejs 6.2 splunk rest api system profile uem appmon framework appmon 7 license mobile monitoring collector installation adk messagebroker web services apache guardian appmon plugin iis dashboard rest webserver reports 7.0 kibana mainframe client 6.1 configuration forum user guide continuous delivery sensors security documentation agent web dashboard alerting auto-detection load window dynatrace apm 6.3 administration oneagent
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Free Trial
      • AppMon & UEM Open Q&A
      • AppMon & UEM Plugins
    • Data Center RUM
      • DC RUM Open Q&A
      • Enterprise Synthetic Monitoring
    • Synthetic Classic
      • Synthetic Classic Open Q&A
      • Synthetic Classic EAP Feedback
    • BSM Open Q&A
    • Dynatrace Open Q&A en Español