• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
        • Enterprise Synthetic Monitoring
      • Synthetic Classic
        • Synthetic Classic Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by christian w. · Apr 06, 2018 at 02:19 PM · appmon configuration 6.5 alerting appmon 7 6.3 7.1 6.3+ 6.2 incidents 6.1

Question about Actions of incident - Is there a log?

Hello friends,

I have severals occuring incidents and alerting one email receipent works pretty fine, but appearently not when adding a second adress. Is there a log file or something where I can check this?

Thank you in advance.

Regards.

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

6 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Jannick T. · Apr 10, 2018 at 12:07 PM

I am using a functional mailbox cls.helpdesk@xxx.com as a recipient.

I would like to send the mail only when the incident is started.

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image Babar Q. · Apr 10, 2018 at 12:24 PM 0
Share

Hello @Jannick De T.

As you said in the beginning that you are able to send/receive a verification email, therefore, I wanted to know whether the actual incident is triggered or not yet.

If it is triggered and you did not receive an email then you should check the incident dashlet for the confirmation.

Regards,

Babar

avatar image

Answer by Jannick T. · Apr 10, 2018 at 09:37 AM

yes I did :-(


emcif.png (37.5 kB)
Comment

People who like this

0 Show 3 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image Babar Q. · Apr 10, 2018 at 09:48 AM 0
Share

This is strange :)

avatar image Babar Q. · Apr 10, 2018 at 10:30 AM 0
Share

Hello @Jannick De T.

Just a brain storming to understand the situation.

You can use users and groups defined in AppMon as recipients as long as they have an email address assigned. If you use LDAP for user and group information, then the email address and group assignments from the LDAP repository are synchronized to the AppMon user repository and are used automatically.

Did you review the below link in case something is missing?

https://www.dynatrace.com/support/doc/appmon/administration/server-administration/services/email/

Regards,

Babar

avatar image Babar Q. · Apr 10, 2018 at 11:21 AM 0
Share

Hello @Jannick De T.

One more thing to check whether you have an incident in the incident dashlet or not? If Yes then it was confirmed or still in progress.

Regards,

Babar

avatar image

Answer by Babar Q. · Apr 10, 2018 at 09:23 AM

Hello @Jannick De T.

Did you enable the 'Send notification upon Incident Rule violation' for the said incident?

Regards,

Babar

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Jannick T. · Apr 10, 2018 at 08:47 AM

I am using AppMon 7.0. I would like to add the email notification action to the

Application Process Unavailable (unexpected) dynatrace incident.

When I am using group[Incident Email Group], all the users belonging to this group are receiving this incident by mail.

But when I configure the action like this

where xxx = domainname, my client is using,

there is no email send to this mailbox.

I've already tested to send a verification email using cls.helpdesk@xxx.com and this is working fine.

Where can I see what my problem is or how can I solve this issue????

Thanks a lot

Jannick


nrs74.png (7.4 kB)
sysjv.png (7.7 kB)
Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by christian w. · Apr 09, 2018 at 09:29 AM

I have not found any data in the logs about this problem. Can you mention which log shoulc be checked here?

About the "send the verification mail" is a good point, which I will test.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

avatar image

Answer by Babar Q. · Apr 07, 2018 at 07:37 AM

Hello Christian,

Did you analyze the server logs for the said situation?

Are these users belong to LDAP groups or you created manual users?

In the Email recipient box, enter the email address (one by one) to verify that your provided SMTP server settings work. Press Send verification email to test.

Have a look on the below links for the email notification and LDAP configurations:

https://www.dynatrace.com/support/doc/appmon/admin...

https://www.dynatrace.com/support/doc/appmon/admin...

Regards,

Babar

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
â–¼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 52.4 MB each and 262.1 MB total.

Welcome to the
Dynatrace Community Forums

Check out the Community User Guide and First steps in the forum to learn how to get started.

Community Member of the Month
December 2019

Announcing Dynatrace's Community Member of the Month for December 2019, Enrico F.! Click here to read more!

Employee Member of the Month
December 2019

Announcing Dynatrace's Employee Member of the Month for December 2019, Silvia M.! Click here to read more!

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

Live webinar: Ensuring Digital Business Availability with Dynatrace

Learn how Dynatrace Real User Monitoring automatically detects errors that impact your end users caused by erroneous 3rd party or CDNs.
December 12, 4:00 pm CET / 10:00 am ET
Register here

Follow this Question

Answers Answers and Comments

22 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

insertion cookie 1 Answer

Possibility to edit Incident mails? 1 Answer

Same day last week 1 Answer

Can be modified email notification content the incident in dynaTrace 6.3? 1 Answer

Is there a way to globally exclude clients 1 Answer

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api errors dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java browser agent community user guide hybris javascript appmon sensors good to know search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow diagnostics user session monitoring unique users continuous delivery configuration alerting NGINX splitting business transaction client 6.3 installation chart database scheduler apache mobileapp RUM php dashlet azure purepath plugins agent 7.1 appmonsaas messagebroker nodejs 6.2 incidents android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A
      • Enterprise Synthetic Monitoring
    • Synthetic Classic
      • Synthetic Classic Open Q&A