Answer by Silvia M. ·
Since version 151 you can open problems in Dynatrace from events of other tools.
You just need to use the Event API and specify which kind of event.
You have two options:
- Push events from Tivoli as extra information to be taken into account into Dynatrace root cause analysis. If Dynatrace detects a problem, it will show alongside the events from Tivoli of the affected entities. This might reduce the overalerting in your system.
- Open problems in Dynatrace from Tivoli alerts. The risk here is to have double alerts. For example: if a host is down, both Tivoli and Dynatrace will alert, which will result in 2 problems in Dynatrace (grouped together)
Here is how to push events into dynatrace: https://www.dynatrace.com/news/blog/trigger-dynatrace-problem-alerts-from-external-sources-using-events-api/
Here is the particular case of events where the events will open a problem in Dynatrace: https://www.dynatrace.com/news/blog/trigger-dynatrace-problem-alerts-from-external-sources-using-events-api/
Answer by Himanshu M. ·
Hi Kumud ,
Yes you can send alerts to 3rd party systems via Webhook . It will enable you to do an HTTP POST for any alert generated in dynatrace.
As an alternate option , you can also do a REST API query to fetch problem details if there is any such option in IBM Tivoli.
Please let me know if you need any more details around this.