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Question by Varun T. · Aug 10, 2018 at 10:59 AM · alerting oneagent servicenow

We have integrated One Agent with ITSM tool (Snow) for Alerts. Is there any way to auto close the Incidents through One Agent?

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avatar image Franz S. · Aug 10, 2018 at 12:10 PM 0
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Does Snow mean ServiceNow or some other ITSM tool that you integrated via a Custom Webhook?

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Answer by Varun T. · Aug 13, 2018 at 07:50 AM

Yes Franz we have integrated with ServiceNow and now we are checking on the auto close of the incidents through One Agent- is there any way that we can do this?

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