• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home
  • Public Forums
  • Application Monitoring & UEM
  • AppMon & UEM Open Q&A
avatar image
Question by Rachel H. · Oct 15, 2018 at 03:14 AM · appmon alerting extensions production

Extended Email Plugin stopped sending email suddenly

Extended Email Plugin stopped sending email suddenly recently and we managed to capture the error message below. Attached is the log log-20181014-extendedemailplugin.zip

Error message can be found at com.dynatrace.diagnostics.plugins.extendedmailreport.action.0.2.log starting at 2018-10-13 19:45:15.

Anyone has similar experience on how to resolve this issue? Please help to advice.

{quote}

2018-10-13 19:45:15 UTC SEVERE [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] sendMail method: java.io.IOException exception occurred. Message = 'The requested operation could not be completed due to a file system limitation'; Stacktrace is '' 2018-10-13 19:45:15 UTC SEVERE [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] processEmails method: java.io.IOException exception occurred. Message = 'The requested operation could not be completed due to a file system limitation'; Stacktrace is '' 2018-10-13 19:45:15 UTC SEVERE [MailExecutor@com.dynatrace.diagnostics.plugins.extendedmailreport.action] execute method: processEmails method returned message 'java.io.IOException exception occurred. Message = 'The requested operation could not be completed due to a file system limitation'; Stacktrace is ''' 2018-10-13 19:45:15 UTC WARNING [UserPluginManager@com.dynatrace.diagnostics.plugins.extendedmailreport.action] [Celcom Host Monitoring] Host CPU Utilization - Major: java.io.IOException - The requested operation could not be completed due to a file system limitation

{quote}

Thank you.

Rachel

log-20181014-extendedemailplugin.zip (1.3 MiB)
Comment
HIMANSHU m.

People who like this

1 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

6 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Mathieu C. · Oct 15, 2018 at 09:59 AM

Hello,

It's a disk problem on your Windows server, i guess : insufficient security rights, defragmentation,...

Check it with your OPS Team.

Regards,

Mathieu

Comment
HIMANSHU m.

People who like this

1 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image James K. · Oct 15, 2018 at 04:56 PM 0
Share

Yeah most of the stuff I found seemed to point to fragmentation: https://support.microsoft.com/en-us/help/967351/a-heavily-fragmented-file-in-an-ntfs-volume-may-not-grow-beyond-a-cert

avatar image

Answer by Tew T. · Oct 18, 2018 at 10:16 AM

Hi @Mathieu C.

The volume formatted with the large FRS using the command “Format <Drive:> /FS:NTFS /L” I am not sure does Dynatrace AppMon requires to run in large FRS.

From the workaround shared in the KB article, customer confirmed there is no NTFS compression and windows deduplication. Hence the workarounds do not apply.

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Mathieu C. · Oct 19, 2018 at 08:03 AM 0
Share

Hello Tew,

Sorry, i have no more way.

I think it's really a Windows problem so you could ask help on Windows Forum.

Good luck!

Regards,

Mathieu

avatar image

Answer by Tew T. · Oct 18, 2018 at 05:50 AM

Hi @Matthieu.C referring to Rachel’s comment. They have Windows 2012 Server, the patch addressed the disk issue on W2K08. So you pointing that the issue is problem with the server system disk. Do you have a working example to share with the same plugin working well on W2K12 server? Pls advice. Many thanks!!!

Comment

People who like this

0 Show 1 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Mathieu C. · Oct 18, 2018 at 08:40 AM 0
Share

Hello Tew,

Sorry, no example to share.

For Windows 2012, you can try this solution :

https://www.veeam.com/kb1893

Regards,

Mathieu

avatar image

Answer by Mathieu C. · Oct 17, 2018 at 08:19 AM

Hello Rachel

I'don't think because the problem isn't in the plugin or AppMon but in your server.

Try to follow the procedure of Microsoft on the link shared by James.

Regards,

Mathieu

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Rachel H. · Oct 17, 2018 at 06:07 AM

@Mathieu C. @James K. problem reoccurred after fragmentation was done. do you have any other suggestion? will removing and readd the plugin helps to reset everything?

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Rachel H. · Oct 16, 2018 at 02:03 AM

@Mathieu C. @James K. thanks for the advice. defragmentation is currently running on appmon server, hopefully it will help to resolve the issue. update again if it helps in resolving this issue.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

31 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

CPU unhealthy incident action

Custom alert based on "Today" time frame metrics

Daily Alert from Performance Warehouse: Exception: ERROR: canceling statement due to user request

Incident Difference between Warining and Severe

agent disconnects from collector intermittently. Server logs shows High virtual agent time delta (diff: 122377ms). Agent [Java] "WLS2_CIDCDR_1" What could be causing the message?

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A