Have Dynatrace been deployed anywhere to monitor ATMs currently?
We have a client that is demanding this. The Architecture is that all the ATMs, communicate to the Front End Processor (FEP) server on a given port. FEP admins may not allow any agent on the FEP, so my questions are as follows?
1. Has agent method of Dynatrace Oneagent been deployed anywhere globally on the FEP to monitor ATMs and ATM transactions successfully?
2. Can DCRUM work and has it been deployed on FEP? and what type of transaction and/or performance metrics were derived from such deployments?
Answer by Kris Z. ·
DC RUM can work in this situation, depending on the network layer setup. We have a universal decode script built for ISO 8583 protocol that is often used by payment cards' readers. See https://community.dynatrace.com/community/display...
There are multiple flavors of this protocol, our Services folks found at least three of them, each time having to adjust the decode script. So a mandatory requirement for the DC RUM implementation would be to have access to the exact protocol specs and packet traces, so the Services consultants would customize the decode accordingly.
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