Jack G. avatar image
Jack G. asked ·

Wrong Screenshot on Synthetic Monitors page (Potential Caching Issue)


We are seeing that when looking at all our synthetic monitors on Dynatrace Synthetic, instead of having a screenshot of the actual page that is being tested we are getting a screenshot of the last error. See "screenshot 1" of 4 transactions showing the last error page (technically a maintenance page from overnight maintenance) but with 100% availability (!). This looks like this could be the last error within the last 24hrs.

I would expect that these icons would contain the page being tested as it is misleading to our users seeing error screenshots from outside the time range. When you click on one ("screenshot 2") you see that the tested page screenshot is shown not an error one.

Can this be amended so we see the tested screenshot on the summary and not an error page from another timeframe?


screenshot-2.png screenshot-1.png

dynatrace saassynthetic monitoring
screenshot-1.png (122.5 KiB)
screenshot-2.png (128.9 KiB)
10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Answer

Philipp K. avatar image
Philipp K. answered ·

Hi @Jack G.,

Thanks for brining this up. We will have a look and improve this.

Kind regards, Philipp

10 |2000000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

Space Topics

mobile monitoring dotnet synthetic monitoring reports iis chat kubernetes servicenow amazon web services mysql mainframe rest api errors cassandra dashboard oneagent sdk cmc application monitoring openkit smartscape request attributes monitoring developer community user tagging log monitoring services ufo syntheticadvisory activegate ip addresses auto-detection high five award oracle hyperion webserver uem usql iib test automation license web performance monitoring ios news migration management zones index ibm mq web services custom event alerts notifications sso host monitoring knowledge sharing reports browser monitors java hybris sap vmware maintenance window user action naming javascript appmon ai synthetic classic availability tipstricks automation extensions session replay diagnostic tools permissions davis assistant faq documentation problem detection http monitors server easytravel apdex aws-quickstart network docker tags and metadata cloud foundry google cloud platform synthetic monitoring process groups account usability dynatrace saas gui paas openshift key user actions administration user actions postgresql synthetic locations oneagent security Dynatrace Managed user management custom python technologies mongodb openstack user session monitoring continuous delivery citrix configuration alerting NGINX action naming linux nam installation masking error reporting database mission control jmeter recorder apache mobileapp RUM php threshold azure purepath davis scripting agent aix nodejs android