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Question by Rohit S. · Oct 03, 2019 at 08:58 AM · alerting dynatrace saas rest api technologies

Has anyone done dynatrace SaaS integration with BMC Helix for problem notification as incidents, looking for suggestions !!

Has anyone done dynatrace SaaS integration with BMC Helix for problem notification as incidents, need suggestions

I need to push problem notifications from dynatrace SaaS to BMC Helix:

Already checked option of webhook URL integration but not sure how this will work with BMC Helix and who would be the subscriber (Dynatrace or BMC Helix).

Not sure Problem API feed is a good option to use there.

Any suggestions are welcome.

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Answer by Pasquale E. · Nov 27, 2019 at 11:37 AM

Same interest for me!

I think BMC Helix needs to get some XML data to open a ticket:


But, AFAIK, Dynatrace Managed/SaaS solution sends JSON strings in body message.

Any suggestions, please?


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