• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Dynatrace /
  • Dynatrace Open Q&A /
avatar image
Question by Rohit S. · Oct 03, 2019 at 08:58 AM · alerting dynatrace saas rest api technologies

Has anyone done dynatrace SaaS integration with BMC Helix for problem notification as incidents, looking for suggestions !!

Has anyone done dynatrace SaaS integration with BMC Helix for problem notification as incidents, need suggestions

I need to push problem notifications from dynatrace SaaS to BMC Helix:

Already checked option of webhook URL integration but not sure how this will work with BMC Helix and who would be the subscriber (Dynatrace or BMC Helix).

Not sure Problem API feed is a good option to use there.

Any suggestions are welcome.

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Reply

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Pasquale E. · Nov 27, 2019 at 11:37 AM

Same interest for me!

I think BMC Helix needs to get some XML data to open a ticket:


But, AFAIK, Dynatrace Managed/SaaS solution sends JSON strings in body message.

Any suggestions, please?


1574854510754.jpeg (29.6 KiB)
Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started:

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP4 is available


Check updated libraries and support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

31 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

Can I create a Third Party Notification for a Custom Alert ? 1 Answer

Can Dynatrace monitor AWS DMS Services? 1 Answer

Alert notifications during business hours only? 2 Answers

Change in "discoveredName" ? 1 Answer

Dynatrace SaaS Audit logs 7 Answers

Forum Tags

mobile monitoring dotnet iis chat kubernetes servicenow amazon web services mysql mainframe rest api errors cassandra forum feedback dashboard oneagent sdk cmc application monitoring openkit smartscape request attributes monitoring developer community user tagging log monitoring services ufo activegate auto-detection high five award webserver uem usql iib test automation license web performance monitoring ios news migration management zones ibm mq web services notifications sso host monitoring knowledge sharing reports browser monitors java hybris sap vmware maintenance window user action naming javascript appmon ai availability tipstricks automation extensions diagnostic tools session replay permissions davis assistant auto-update faq documentation problem detection http monitors server easytravel apdex network docker tags and metadata cloud foundry google cloud platform synthetic monitoring process groups account usability dynatrace saas gui paas openshift key user actions administration user actions postgresql synthetic locations oneagent security Dynatrace Managed user management python technologies mongodb openstack user session monitoring continuous delivery citrix configuration exceptions alerting performance monitoring NGINX action naming linux nam installation error reporting database mission control apache mobileapp RUM php azure purepath davis scripting agent aix nodejs android
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A