DT 6.0 agent did not match system profile

Question

Hi Support team,

we have created a new system profile and are now trying to install 2 web server agents.

The agents are also displayed in the agents overview, but not be mapped to the system profile. We have checked the names twice.

Here are the logging information:

2014-10-15 15:54:52.878662 [16752/a8c638bb] info    [native] Starting dynaTrace Web Server Agent (pid = 16752)

2014-10-15 15:54:52.878705 [16752/a8c638bb] info    [native] Reading configuration file: /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/dtwsagent.ini

2014-10-15 15:54:52.879038 [16752/a8c638bb] info    [native] Initialized logfile: /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/log/dt_dtwsagent_16752.log

2014-10-15 15:54:52.879089 [16752/a8c638bb] info    [native] Max. logfile size: 10485760 bytes

2014-10-15 15:54:52.879098 [16752/a8c638bb] info    [native] No sharedmemoryfilename directive supplied in configuration. Using default.

2014-10-15 15:54:52.879105 [16752/a8c638bb] info    [native] No port directive supplied in configuration. Using default: 0

2014-10-15 15:54:52.879298 [16752/a8c638bb] info    [native] Using SHM location: /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/dynaTraceWebServerSharedMemory

2014-10-15 15:54:52.879331 [16752/a8c638bb] warning [native] SharedMemory::attachOrCreate: Could not change the file access permissions of /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/dynaTraceWebServerSharedMemory: Operation not permitted

2014-10-15 15:54:52.879347 [16752/a8c638bb] info    [native] Reinitializing config data in shared memory segment of file /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/dynaTraceWebServerSharedMemory.

2014-10-15 15:54:52.879435 [16752/a8c638bb] info    [native] Starting agent real_Webserver_I2

2014-10-15 15:54:52.879630 [16752/a8c638bb] info    [native] Loading collector peer list from /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/collectorlist.real_Webserver_I2

2014-10-15 15:54:53.180167 [16752/a8c638bb] info    [native] Using proc cpu time provider

2014-10-15 15:54:53.180325 [16752/a8c638bb] info    [native] -----------------------------------------------------------------------------------------------

2014-10-15 15:54:53.180336 [16752/a8c638bb] info    [native] dynaTrace Agent for Web server Copyright (c) 2004-2014 Compuware Corporation, www.compuware.com

2014-10-15 15:54:53.180342 [16752/a8c638bb] info    [native] -----------------------------------------------------------------------------------------------

2014-10-15 15:54:53.180350 [16752/a8c638bb] info    [native] Version ..................... 6.0.0.7000, build date Sep  1 2014 13:35:54

2014-10-15 15:54:53.180374 [16752/a8c638bb] info    [native] Command line is /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/lib64/dtwsagent server=xxx.xxx.xxx.xxx

2014-10-15 15:54:53.180381 [16752/a8c638bb] info    [native] Build platform .............. Linux x86 64-bit

2014-10-15 15:54:53.180389 [16752/a8c638bb] info    [native] Platform .................... Linux 3.0.101-0.35-default x86_64

2014-10-15 15:54:53.180395 [16752/a8c638bb] info    [native] Bootstrap version ........... 6.0.0.6738

2014-10-15 15:54:53.180401 [16752/a8c638bb] info    [native] Log level console ........... none

2014-10-15 15:54:53.180406 [16752/a8c638bb] info    [native] Log level file .............. info

2014-10-15 15:54:53.180412 [16752/a8c638bb] info    [native] Log file .................... /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/log/dt_dtwsagent_16752.0.log

2014-10-15 15:54:53.180420 [16752/a8c638bb] info    [native] Agent host .................. degtluv4048

2014-10-15 15:54:53.180441 [16752/a8c638bb] info    [native] Agent library ............... /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/downloads/6.0.0.7000/native/linux-x86-64/libdtwsagent.so

2014-10-15 15:54:53.180448 [16752/a8c638bb] info    [native] Agent name .................. real_Webserver_I2

2014-10-15 15:54:53.180455 [16752/a8c638bb] info    [native] Server/Collector ............ xxx.xxx.xxx.xxx:9998

2014-10-15 15:54:53.183482 [16752/a8c638bb] info    [native] Reading LoadBalancing configuration from xxx.xxx.xxx.xxx:9998

2014-10-15 15:54:53.183500 [16752/a8c638bb] info    [native] Storing collector peer list (0 entries) to /DBA/nest/apache/WSAIREA2/dynatrace/dynatrace-6.0.0/agent/conf/collectorlist.real_Webserver_I2

2014-10-15 15:54:53.183599 [16752/a8c638bb] warning [native] Exception storing collector peer list: Permission denied

2014-10-15 15:54:53.183639 [16752/a8c638bb] info    [native] Trying to connect to Server/Collector for up to 19 seconds

2014-10-15 15:54:53.193346 [16752/a8c638bb] warning [native] Starting without instrumentation, agent did not match a System Profile.

2014-10-15 15:54:53.193613 [16752/a8c638bb] info    [native] Instrumentation channel connected successfully

2014-10-15 15:54:53.193629 [16752/a8c638bb] info    [native] Connected to Server/Collector xxx.xxx.xxx.xxx:9998

2014-10-15 15:54:53.198694 [16752/a71cf8bb] info    [native] Control channel connected successfully

2014-10-15 15:54:53.206885 [16752/a71cf8bb] info    [native] Agent ID .................... 22885ceb

2014-10-15 15:54:53.206903 [16752/a71cf8bb] info    [native] Process ID .................. 16752

2014-10-15 15:54:53.206909 [16752/a71cf8bb] info    [native] Capture ..................... disabled

2014-10-15 15:54:53.206915 [16752/a71cf8bb] info    [native] Capture CPU times ........... disabled

2014-10-15 15:54:53.208389 [16752/a71cf8bb] info    [native] Hypervisor .................. VMware

2014-10-15 15:54:53.309600 [16752/a8c638bb] info    [native] Eventsender channel connected successfully

2014-10-15 15:54:53.330313 [16752/a8c638bb] info    [native] Successfully started agent real_Webserver_I2

2014-10-15 15:55:03.069178 [16752/a3e568bb] info    [native] New subAgent registered successfully: 6cd72d50

2014-10-15 15:55:03.069226 [16752/a3e568bb] info    [native] sub agent registered with id (sub/slave) 6cd72d50/76f5e9733

2014-10-15 16:43:06.426053 [16752/a71cf8bb] info    [native] Sending log files (including previous)

2014-10-15 16:52:12.332583 [16752/a71cf8bb] severe  [native] Exception in controller: util::SocketConnection::receiveExact(), 70014, End of file found. Retrying every 10 seconds.

2014-10-15 16:52:13.333730 [16752/a79ce8bb] warning [native] Instrumentation channel disconnected: server did not reply to ping request

2014-10-15 16:52:13.441642 [16752/a56538bb] warning [native] Exception occurred while sending events: sendExactOnce(), 32, Broken pipe

2014-10-15 16:52:25.442562 [16752/a79ce8bb] info    [native] Instrumentation channel connected successfully

2014-10-15 16:52:25.442683 [16752/a79ce8bb] info    [native] Connected to Server/Collector xxx.xxx.xxx.xxx:9998

2014-10-15 16:52:25.442697 [16752/a79ce8bb] info    [native] Instrumentation channel: Sending 11 Transformations

2014-10-15 16:52:25.470561 [16752/a56538bb] info    [native] Eventsender channel connected successfully

2014-10-15 16:52:25.470586 [16752/a56538bb] info    [native] Event channel connected successfully

2014-10-15 16:52:25.471206 [16752/a79ce8bb] info    [native] Instrumentation channel: reregistering 2 subAgents

2014-10-15 16:52:25.473561 [16752/a79ce8bb] info    [native] SubAgent 6cd72d50 reregistered successfully

2014-10-15 16:52:32.381672 [16752/a71cf8bb] info    [native] Control channel connected successfully

2014-10-15 16:52:32.399909 [16752/a71cf8bb] info    [native] Agent ID .................... 22885ceb

2014-10-15 16:52:32.399925 [16752/a71cf8bb] info    [native] Process ID .................. 16752

2014-10-15 16:52:32.399932 [16752/a71cf8bb] info    [native] Capture ..................... disabled

2014-10-15 16:52:32.399938 [16752/a71cf8bb] info    [native] Capture CPU times ........... disabled

2014-10-16 06:15:04.028660 [16752/a3e568bb] info    [native] New subAgent registered successfully: f902444b

2014-10-16 06:15:04.028683 [16752/a3e568bb] info    [native] sub agent registered with id (sub/slave) f902444b/7fe23061e

2014-10-16 06:15:29.069468 [16752/a8c638bb] info    [native] Unregistering subAgent 6cd72d50

2014-10-16 06:15:29.069542 [16752/a8c638bb] info    [native] sub agent unregistered with id (sub/slave) 6cd72d50/76f5e9733

2014-10-16 10:33:54.680904 [16752/a71cf8bb] info    [native] Sending log files (including previous)

Any idea what we did wrong?

Thanks and best regards,

Roman

Answer 1

Best Answer

Answer by Roman Z. · Oct 16, 2014 at 07:05 PM

We have found the error! A reboot has helped to identify it.

The developers had changed the specified agent names a bit during installation. And we thought that it is enough to adapt the system profile. It is not.

After the restart, everything runs perfectly.

Sorry for the confusion.

BR, Roman

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Answer 2

Answer by Herwig R. · Oct 16, 2014 at 04:30 PM

Hi Roman,
an unlikely possibility but it is possible that you have disabled the System profile in which you have configured the agent mapping.
Regards, Herwig

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Answer 3

Answer by Herwig R. · Oct 16, 2014 at 04:34 PM

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Answer 4

Answer by Roman Z. · Oct 16, 2014 at 04:43 PM

Hi Herwig,

that would be nice... But no, I've already checked before.

Best regards, Roman

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Answer 5

Answer by Herwig R. · Oct 16, 2014 at 05:25 PM

Roman,
I would open a ticket for that. One thing is confusing me is the Exception thrown in the controller. Maybe a loss of network connection.

 Exception in controller: util::SocketConnection::receiveExact(), 70014, End of file found. Retrying every 10 seconds.

Regards, Herwig

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Answer 6

Thanks Herwig,

the tomcat agent, we have just installed is also not mapped:

2014-10-16 14:09:52 [15a6889a] info    [native] Loading collector peer list from /DBA/nest/apc/APCIHYBREA1/dynatrace-6.0.0/agent/conf/collectorlist.APCIHYBREA1

2014-10-16 14:09:52 [15a6889a] info    [native] CPU0: cpu MHz: 2599.9990 (min/max MHz:  0.0000/ 0.0000)  cpu has TSC: yes, ConstantTSC: yes

2014-10-16 14:09:52 [15a6889a] info    [native] CPU1: cpu MHz: 2599.9990 (min/max MHz:  0.0000/ 0.0000)  cpu has TSC: yes, ConstantTSC: yes

2014-10-16 14:09:52 [15a6889a] info    [native] High-resolution hardware timer detected.

2014-10-16 14:09:52 [15a6889a] info    [native] -----------------------------------------------------------------------------------------

2014-10-16 14:09:52 [15a6889a] info    [native] dynaTrace Agent for Java Copyright (c) 2004-2014 Compuware Corporation, www.compuware.com

2014-10-16 14:09:52 [15a6889a] info    [native] -----------------------------------------------------------------------------------------

2014-10-16 14:09:52 [15a6889a] info    [native] Version ..................... 6.0.0.7000, build date Sep  1 2014 13:35:54

2014-10-16 14:09:52 [15a6889a] info [native] Command line is /usr/java/jdk1.6.0_45/jre/bin/java -Xmx3G -Xms3G -XX:PermSize=300M -XX:MaxPermSize=300M -XX:+UseAdaptiveGCBoundary -XX:+UseParallelOldGC -XX:+UseParallelGC -XX:+ExplicitGCInvokesConcurrent -XX:+PrintGCTimeStamps -XX:+PrintGCDetails -Xloggc:/REAL/TEST/hybris/log/tomcat/java_gc.log -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.ssl=false -Dorg.tanukisoftware.wrapper.WrapperManager.mbean=true -Duser.language=en -Duser.country=US -Duser.region= -Duser.timezone=CET -Djava.endorsed.dirs=../lib/endorsed -Dcatalina.base=.. -Dcatalina.home=.. -Dfile.encoding=UTF-8 -Dlog4j.configuration=log4j_init_tomcat.properties -Djava.util.logging.config.file=jdk_logging.properties -Djava.io.tmpdir=/REAL/TEST/hybris/temp/hybris -Dsun.rmi.dgc.client.gcInterval=3600000 -Dsun.rmi.dgc.server.gcInterval=3600000 -Duseconfig= -DHYBRIS_BIN_DIR=/REAL/TEST/hybris/bin -DHYBRIS_CONFIG_DIR=/REAL/TEST/hybris/config -DHYBRIS_DATA_DIR=/REAL/TEST/hybris/data -DHYBRIS_LOG_DIR=/REAL/TEST/hybris/log -DHYBRIS_TEMP_DIR=/REAL/TEST/hybris/temp/hybris -Djavax.net.ssl.trustStore=/REAL/TEST/hybris/config/cacerts -Djavax.net.ssl.trustStorePassword=changeit -agentpath:/DBA/nest/apc/APCIHYBREA1/dynatrace-6.0.0/agent/lib64/libdtagent.so=name=APCIHYBREA1,server=xxx.xxx.xxx.xxx:9998 -Ddeployed.server.type=tomcat -Djava.library.path=../lib -classpath ../lib/wrapper-3.5.13.jar:../bin/bootstrap.jar -Dwrapper.key=u3ZN6KV80Si7ijqa6PovroEa-XIU-fXe -Dwrapper.port=32002 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.disable_console_input=TRUE -Dwrapper.pid=6887 -Dwrapper.version=3.5.13-st -Dwrapper.native_library=wrapper -Dwrapper.service=TRUE -Dwrapper.cpu.timeout=30 -Dwrapper.jvmid=2 -Dwrapper.lang.domain=wrapper org.tanukisoftware.wrapper.WrapperSimpleApp org.apache.catalina.startup.Bootstrap start

2014-10-16 14:09:52 [15a6889a] info    [native] Build platform .............. Linux x86 64-bit

2014-10-16 14:09:52 [15a6889a] info    [native] Platform .................... Linux 3.0.101-0.35-default x86_64

2014-10-16 14:09:52 [15a6889a] info    [native] Bootstrap version ........... 6.0.0.6738

2014-10-16 14:09:52 [15a6889a] info    [native] Log level console ........... info

2014-10-16 14:09:52 [15a6889a] info    [native] Log level file .............. info

2014-10-16 14:09:52 [15a6889a] info    [native] Log file .................... /DBA/nest/apc/APCIHYBREA1/dynatrace-6.0.0/log/dt_APCIHYBREA1_7248.0.log

2014-10-16 14:09:52 [15a6889a] info    [native] Agent host .................. degtluv4049

2014-10-16 14:09:52 [15a6889a] info    [native] Agent library ............... /DBA/nest/apc/APCIHYBREA1/dynatrace-6.0.0/agent/downloads/6.0.0.7000/native/linux-x86-64/libdtagentcore.so

2014-10-16 14:09:52 [15a6889a] info    [native] Options string .............. name=APCIHYBREA1,server=xxx.xxx.xxx.xxx:9998

2014-10-16 14:09:52 [15a6889a] info    [native] Agent name .................. APCIHYBREA1

2014-10-16 14:09:52 [15a6889a] info    [native] Server/Collector ............ xxx.xxx.xxx.xxx:9998

2014-10-16 14:09:52 [15a6889a] info    [native] Interface type .............. JVMTI

2014-10-16 14:09:52 [15a6889a] info    [native] Process ID .................. 7248

2014-10-16 14:09:52 [15a6889a] info    [native] JVM name .................... Java HotSpot(TM) 64-Bit Server VM 20.45-b01

2014-10-16 14:09:52 [15a6889a] info    [native] JVM vendor .................. Sun Microsystems Inc.

2014-10-16 14:09:52 [15a6889a] info    [native] JVM info .................... mixed mode, sharing

2014-10-16 14:09:52 [15a6889a] info    [native] Detected application server: Apache Tomcat

2014-10-16 14:09:52 [15a6889a] info    [native] Reading LoadBalancing configuration from xxx.xxx.xxx.xxx:9998

2014-10-16 14:09:52 [15a6889a] info    [native] Storing collector peer list (0 entries) to /DBA/nest/apc/APCIHYBREA1/dynatrace-6.0.0/agent/conf/collectorlist.APCIHYBREA1

2014-10-16 14:09:52 [15a6889a] info    [native] Trying to connect to Server/Collector for up to 19 seconds

2014-10-16 14:09:52 [15a6889a] warning [native] Starting without instrumentation, agent did not match a System Profile.

2014-10-16 14:09:52 [15a6889a] info    [native] Instrumentation channel connected successfully

2014-10-16 14:09:52 [15a6889a] info    [native] Received instrumentation blacklist (0 classes, 0 KiB)

2014-10-16 14:09:52 [15a6889a] info    [native] Connected to Server/Collector xxx.xxx.xxx.xxx:9998

2014-10-16 14:09:53 [15a6889a] info    [native] Agent classes defined successfully

2014-10-16 14:09:53 [15a6889a] info    [native] Platform .................... Linux 3.0.101-0.35-default, amd64

2014-10-16 14:09:53 [15a6889a] info    [java  ] Java Agent Version .......... 6.0.0.7000, Agent15

2014-10-16 14:09:53 [0606b89a] info    [native] Control channel connected successfully

2014-10-16 14:09:53 [0606b89a] info    [native] Agent ID .................... 565461ce

2014-10-16 14:09:53 [0606b89a] info    [native] Process ID .................. 7248

2014-10-16 14:09:53 [0606b89a] info    [native] Capture ..................... disabled

2014-10-16 14:09:53 [0606b89a] info    [native] Capture CPU times ........... disabled

2014-10-16 14:09:53 [0606b89a] info    [native] Hot Sensor Placement ........ not available

2014-10-16 14:09:53 [0606b89a] info    [native] Hypervisor .................. VMware

2014-10-16 14:09:53 [15a6889a] info    [native] Eventsender channel connected successfully

2014-10-16 14:09:57 [0606b89a] info    [native] License = skipped by license check - agent did not match system profile;

2014-10-16 14:41:37 [0606b89a] info    [native] Sending log files (including previous)

2014-10-16 14:44:53 [0686a89a] info    [native] Sampling Cache (0 methods) cleared ...

2014-10-16 14:50:15 [0606b89a] info    [native] Sending log files (including previous)

Could it be a license problem?

Best regards, Roman

Answer 7

Answer by Andreas G. · Oct 16, 2014 at 06:33 PM

In your System Profile - do you have an Agent Group/Tier configured that has a valid mapping for APCIHYBREA?

To validate that - open your System Profile -> expand the Tier and then click on Agent Mapping. There you will find a list of Agent Names that dynaTrace expects. If there is no mapping for APCIHYBREA1 then you will get the warning "agent did not match system profile"

To fix this you can either add a new mapping or change the agent name on the command line string to use whatever name you currently have configured in your system profile

Feel free to attach a screenshot of your sys profile - or - even export it and attach it

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Answer 8

Answer by Dennis M. · Aug 03, 2015 at 02:18 PM

Hi,

anyone knows what and why the message

"Exception storing collector peer list: Permission denied"

(seen also in the above log) is occuring?

Is this something to worry about and should be fixed? Appears to be a right level thing? Maybe the user running the collector does not have particular rights to write in that peer list?

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Christian S. · Aug 03, 2015 at 02:26 PM 1

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hi Dennis,

this exception is about the collector-balancing feature where collectors can be arranged in groups for basic failover capabilities. every agent then gets a list of all the collectors in the group which he will persist on-disk.

in this case the user under which this agent/process was started does not have permissions to write into the <install_dir>/agent/conf directory to persist the collector list. usually the agent installer takes care of making those directories read/writeable for everyone, so I guess that maybe the permissions were changed afterwards.

HTH,
Christian

Dennis M. Christian S. · Aug 03, 2015 at 02:35 PM 0

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Hi Christian,

perfect, thanks for outlining the details (smile) I will check the rights.

Best regards,
Dennis

DT 6.0 agent did not match system profile

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DT 6.0 agent did not match system profile

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