Feedback on dynaTrace Evaluation
Can we provide an option to download either 64bit or 32bit for the dynaTrace server?
I'm wondering who is really still using 32bit OSes in enterprises, running the dynaTrace server on a 32bit OS and JVM is somewhat....well ineffective.
We might add the download later, until then it might be more effective to install it on a recent desktop machine 
I have a lot of users who use the 32 bit dT version for demo and training purposes with easyTravel. I think they can live with 5.5 for now but I'm wondering if using the 64-bit server means a larger memory footprint by necessity or if they can still scale down the heap to 1-2 GB?
I agree, this is a bit ineffective as you can not take advantage of larger heap sizes. However, for the free trial, there is only one option, 64 bit.
I'm just wondering if this is the right way to proceed. There will be users that have this 32 bit constraint, not many, but some.
I attempted to use the dT trial over the last couple days but found that I could not because the OS I was able to use was 32-bit. Apparently the trial license did not work on 32-bit version so I could not complete the install.
Peter,
it's not an issue of the license but I assume you've installed the 64bit version on a 32bit OS.
Can you describe exactly where your installation failed?
I will send you a private message with an intermediate download link for a 32bit windows install and add the option for a 32bit version for future downloads. Your existing license will work with 32 or 64 bit version, it's not bound to architecture.
Sorry for the inconvenience,
Reinhard
There are a surprising number of people who still use a 32-bit OS on their personal machines, which is where this offering is targeted. We see 32-bit OS routinely in quick start trainings.
Hi. We've uploaded the 32Bit dynaTrace Server Installer packages for both Windows and Linux. They are linked on the Downloads page.
Needed to now more on the eveluation and solution area
Hi. What information are you looking for? If you want to know more about the product you want to check out the content available in the online documentation or the Education area. Or - if you have specific questions feel free to ask them on the forum
We couldn't amke it work by following instructions, when errors are coming, there is documentation to find out how to fix it. Also when we install Server, agent & Colelctor on same box all are installed in same folder (Especially scripts).
Hi
It is possible to install Server, Collector and Agent on the same box. That should not be a problem.
Can you let me know what exact problem you ran into? What are these errors you are seeing? Where do you see them?
I'm running Windows 7 x64 OS. I initially downloaded and installed the x64 Full Install and the 32 bit Client but the server instance wouldn't connect when going to the client. I opened my IIS manager and the path referenced was not configured in IIS. The Installer completed without errors. Then I saw in the Quick Start guide were it stated to install the 32 bit version so I uninstalled the 64 bit version and installed the 32 bit. Still can't connect to http://localhost:2021, getting error: Settings seem to be erroneous, the connection test failed. IOException: Unable to connect to localhost:2021 because of the following exceptions: Connection refused: connect, Unable to connect to localhost:2021 because of: ConnectException: Connection refused: connect.
Looking at the event logs I see that the dynaTrace server and Collector started then stopped one second later for a few times. During the process the Analysis Server started and stopped once. Then after the synaTrace Server logged successfully started it is followed by an error with event ID 1006, The 'dynaTrace Server 5.5.0' terminated unexpectedly. This happens 3 times then an error with event ID 1007 is entered Terminating 'dynaTrace Server 5.5.0': The number of restarts exceeded the maximum of 3 restarts in sequence (time delay between restarts less than 60 seconds).
I'm scheduled to attend the training in Boston on 5/12/14 and want to get this and the easyTravel application installed to complete the pre-requisites completed. Any assistance would be appreciated.
Thanks,
James
Hi James
Can you look at the generated log files and let us know if there is anything suspicious in these log files? I assume there is a port conflict or something like that that prevents our services to start. You can find the log files in your INSTALLDIR\Log\Server & INSTALLDIR\Log\Collector.
Feel free to send them to me via email as well. My email is myfirstname.mylastname@compuware.com
Andreas
James,
while the error codes do not exactly match the article here http://technet.microsoft.com/en-us/library/cc756342%28WS.10%29.aspx this might help.
I've seen multiple cases where the default windows service timeout caused the dynaTrace services not to start properly. Usually the default timeout is long enough but on machines with slow disks or generally overloaded (CPU/Mem) the timeout could be too low.
Can you try to adjust them?
Also you tried to access port 2021 via your browser. The correct URL to check if the server is up would be https://localhost:8021.
You are also using dynaTrace 5.5.0? I assume you didn't download/install the newest version which is 5.6.0?
Reinhard
I downloaded version 5.5.0 as that's the version my company purchased.
Well it looks like there are 2 issues that need to be corrected:
1) Permissions. Both the collector and Server cannot write the configuration file.
- Collector: <title>Invalid Configuration Location</title>The configuration area at 'C:\Program Files (x86)\dynaTrace\dynaTrace 5.5.0\collector\osgi' could not be created. Please choose a writable location using the '-configuration' command line option.
- Server: <title>Invalid Configuration Location</title>The configuration area at 'C:\Program Files (x86)\dynaTrace\dynaTrace 5.5.0\server\osgi' could not be created. Please choose a writable location using the '-configuration' command line option.
2) Issue with Java VM for server:
- Error occurred during initialization of VM
- Could not reserve enough space for object heap
- Could not create the Java virtual machine.
I’ve attached all the logs generated as I attempted to install yesterday just prior to leaving for day. Too bad it is not as easy as a port conflict, oh well.
In an email conversation between James and I we figured out that the problem was related to missing access privileges of the Local System User Account. This is the default Account that is used by our dynaTrace Server, Collector, Web Server Agent and Host Agent. The account didn’t have write privileges to the installation folder which is needed in order for dynaTrace to read/write config files.
James was able to grant the user these privileges and now things are working as expected
I encountered permissions issues when I removed the version I used in class and tried to install the new version provided this week. I ended up removing all remaining folders from my drive that remained from the uninsall, and that allowed the new install to work successfully.
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