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Question by Reinhard W. · Nov 26, 2013 at 04:15 AM ·

Feedback on dynaTrace Evaluation

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Answer by Jeff W. · Feb 12, 2015 at 02:51 AM

I can't get my installation to work. I'm seeing script errors flying by during the unpacking of the dynatrace server stage. 

 

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avatar image Andreas G. ♦ · Feb 12, 2015 at 06:00 PM 0
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Hi Jeff

Can you tell me more about these errors? Which errors? Are we talking Windows on Linux installation? Also - which exact version of these OSs do you have?

Andi

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Answer by Dan P. · Nov 14, 2014 at 01:25 AM

The trial worked well, could really see what was going on with the database accesses, I'm running vBulletin forum software, so there isn't much code I can change without spending years on it. I did leave the Dynatrace running on the server over night and the server has fallen over by morning.  So only ran it in short bursts after that. It pointed me to a few areas. I upgraded the RAM on the server as noticed HDD activity, went from 4GB to 8GB, Dynatrace ran better then. There is a lot of details in Dynatrace certainly great for tuning a website. 

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avatar image Andreas G. ♦ · Nov 14, 2014 at 03:37 AM 0
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Thanks for the feedback. Let us know if there is anything we can help you with. If you have a new question dont hesitate to post it on the dynaTrace Open Q&A

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Answer by vikas j. · Sep 16, 2014 at 11:58 AM

Hi Team,

We want to evaluate the Dyna Trace tool. DO you have any team in India to provide demo on your tool at the organization level.

Web-ex session is also possible.

We will be thankful to you.

 

Thanks,

Vikas

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avatar image Andreas G. ♦ · Sep 16, 2014 at 12:11 PM 0
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Hi Vikas

We do have a team in India. I will reach out to them so that they organize a webex for you.

If you have any other questions let us know through the forum and we are happy to help you

Andi

avatar image vikas j. Andreas G. ♦ · Sep 16, 2014 at 12:17 PM 0
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Thanks Andi, Looking forward to get in touch with your team,

Thanks,

Vikas

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Answer by Andreas G. · Sep 09, 2014 at 04:29 PM

Great to hear you got it working. It shouldnt take a full day until it is available for another machine. In case you need a longer free trial license follow the instructions in the emails that were sent to you. There should be an option that explains how to "extend" the license

Andi

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Answer by Sandesh S. · Sep 09, 2014 at 02:15 PM

Hi Team,

I have deactivated the current installation on my machine & want to install on another machine & I am unable to do this operation.

I have to do it within next 2 days as I am approaching the “Expiration Date” that is Sep 12, 2014.

Any help?

 

Thanks & Regards,

Sandesh

 

From: Sandesh Prabhu M S
Sent: Monday, September 08, 2014 5:36 PM
To: 'licensing.dynatrace@compuware.com'
Subject: dynaTrace 6.0.0 license activation

 

License No.: 201408261029
Product: 1
Production Edition
UEM:
UEM:  supported - Available Volume: 100,000 of 100,000 Visits - 0 % used
Licensed To: Free Trial;  - ; ---
Active (automation) Java agents: 2
Active (automation) Browser agents: 2
Active (automation) Web Server agents: 2
Active (automation) PHP agents: 2
Maximum (automation) .NET WOSIs: 2
Maximum (developer) .NET WOSIs: 2
Issue Date: Aug 26, 2014
Expiration Date: Sep 12, 2014
Activation Key: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Deactivation Key: 87NWK-TE7A6-RKUAV-KBDFA-P4NBL@iI5KRvCksU407l5lbVyzdj135cyew9iEYO4Lvb0litLEsWkNaO6qBVX4So8gAouREcZ76AoF39rxyd7tAvz/CdM5n0y5YVFoT6/LppABfCZyFG/zGW5wZAJQGqkCHhlgwArBIsSztjxjzcgy8RzvAzqpJzSldcY7

Deactivation Date:  Sep 8, 2014

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avatar image Andreas G. ♦ · Sep 09, 2014 at 03:34 PM 0
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Hi

I will reach out to you via email and we can discuss the steps. It should be very straight forward

Andi

avatar image Sandesh S. Andreas G. ♦ · Sep 09, 2014 at 04:10 PM 0
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Hi Andi,
I can now see the Free License getting enabled on the other machine. I guess there is a time-gap of 1 day for it to get enabled on the new machine?

Thanks & Regards,
Sandesh

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Answer by Chandrani M. · Sep 02, 2014 at 11:44 AM

Hi,

 

I could not connect to my remote tomcat server in the due period given to me. I want to restart my evaluation with Dynatrace. Kindly provide me one more license to complete the POC.

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avatar image Andreas G. ♦ · Sep 02, 2014 at 12:42 PM 0
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Hi

I will reach out to you via email regarding your license request

Andi

avatar image Reinhard W. · Sep 02, 2014 at 08:14 PM 0
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I saw you already got a new trial license.

Can you let us know what kind of problems you ran into with connection your tomcat server?

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Answer by Bora J. · May 15, 2014 at 03:33 PM

Hello,

I have the same kind of issue that James Ruzinok had. (but I installed ver 5.6.0)

By the way, is this a reason why I can't install license with dynatrace client?

(It said "You have no permission to a deploy a license")

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avatar image Reinhard W. · May 16, 2014 at 03:07 PM 0
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When you connect your dynaTrace client to the dynaTrace server, which username did you use (if asked to provide one). Normally the dynatrace client will connect with the default admin user and password. (user: admin, password: admin)

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Answer by James R. · Apr 17, 2014 at 06:14 PM

Well it looks like there are 2 issues that need to be corrected:

1)      Permissions. Both the collector and Server cannot write the configuration file.

  1. Collector: <title>Invalid Configuration Location</title>The configuration area at 'C:\Program Files (x86)\dynaTrace\dynaTrace 5.5.0\collector\osgi' could not be created.  Please choose a writable location using the '-configuration' command line option.
  2. Server: <title>Invalid Configuration Location</title>The configuration area at 'C:\Program Files (x86)\dynaTrace\dynaTrace 5.5.0\server\osgi' could not be created.  Please choose a writable location using the '-configuration' command line option.

2)      Issue with Java VM for server:

  1. Error occurred during initialization of VM
  2. Could not reserve enough space for object heap
  3. Could not create the Java virtual machine.

 

I’ve attached all the logs generated as I attempted to install yesterday just prior to leaving for day.  Too bad it is not as easy as a port conflict, oh well.

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avatar image Andreas G. ♦ · Apr 17, 2014 at 08:39 PM 0
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In an email conversation between James and I we figured out that the problem was related to missing access privileges of the Local System User Account. This is the default Account that is used by our dynaTrace Server, Collector, Web Server Agent and Host Agent. The account didn’t have write privileges to the installation folder which is needed in order for dynaTrace to read/write config files.

James was able to grant the user these privileges and now things are working as expected

avatar image Steve K. Andreas G. ♦ · Apr 17, 2014 at 10:02 PM 0
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I encountered permissions issues when I removed the version I used in class and tried to install the new version provided this week.  I ended up removing all remaining folders from my drive that remained from the uninsall, and that allowed the new install to work successfully.

 

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Answer by James R. · Apr 17, 2014 at 05:43 PM

I'm running Windows 7 x64 OS.  I initially downloaded and installed the x64 Full Install and the 32 bit Client but the server instance wouldn't connect when going to the client.  I opened my IIS manager and the path referenced was not configured in IIS.  The Installer completed without errors.  Then I saw in the Quick Start guide were it stated to install the 32 bit version so I uninstalled the 64 bit version and installed the 32 bit.  Still can't connect to http://localhost:2021, getting error: Settings seem to be erroneous, the connection test failed.  IOException: Unable to connect to localhost:2021 because of the following exceptions: Connection refused: connect, Unable to connect to localhost:2021 because of: ConnectException: Connection refused: connect. 

Looking at the event logs I see that the dynaTrace server and Collector started then stopped one second later for a few times.  During the process the Analysis Server started and stopped once.  Then after the synaTrace Server logged successfully started it is followed by an error with event ID 1006, The 'dynaTrace Server 5.5.0' terminated unexpectedly.  This happens 3 times then an error with event ID 1007 is entered Terminating 'dynaTrace Server 5.5.0': The number of restarts exceeded the maximum of 3 restarts in sequence (time delay between restarts less than 60 seconds).

I'm scheduled to attend the training in Boston on 5/12/14 and want to get this and the easyTravel application installed to complete the pre-requisites completed.  Any assistance would be appreciated.

Thanks,

James

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avatar image Andreas G. ♦ · Apr 17, 2014 at 05:59 PM 0
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Hi James

Can you look at the generated log files and let us know if there is anything suspicious in these log files? I assume there is a port conflict or something like that that prevents our services to start. You can find the log files in your INSTALLDIR\Log\Server & INSTALLDIR\Log\Collector.

Feel free to send them to me via email as well. My email is myfirstname.mylastname@compuware.com

Andreas

avatar image Reinhard W. · Apr 17, 2014 at 06:08 PM 0
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James,

while the error codes do not exactly match the article here http://technet.microsoft.com/en-us/library/cc756342%28WS.10%29.aspx this might help.

I've seen multiple cases where the default windows service timeout caused the dynaTrace services not to start properly. Usually the default timeout is long enough but on machines with slow disks or generally overloaded (CPU/Mem) the timeout could be too low.

Can you try to adjust them?

Also you tried to access port 2021 via your browser. The correct URL to check if the server is up would be https://localhost:8021.

You are also using dynaTrace 5.5.0? I assume you didn't download/install the newest version which is 5.6.0?

 

Reinhard

avatar image James R. Reinhard W. · Apr 17, 2014 at 07:14 PM 0
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I downloaded version 5.5.0 as that's the version my company purchased.

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Answer by Andreas G. · Apr 07, 2014 at 11:04 AM

Hi

It is possible to install Server, Collector and Agent on the same box. That should not be a problem.

Can you let me know what exact problem you ran into? What are these errors you are seeing? Where do you see them?

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