Hi,
I'm currently in the process of evaluating dynaTrace server tool for server monitoring. I have successfully installed the full package of dynaTrace 5.6 in the server machine. When I tried to open the dynaTrace Client, I was prompted to import the license key. I am instructed in the installation documentations to retrieve license online by using my user credentials. However the UserID & Password fields are disabled in the "Import a license" dialog box.
Please let us know how we can resolve it. I'm attaching the screenshot of the dialog window. ImportLicense.JPG
Answer by Reinhard W. ·
Ramya,
as the dialog states you need to have an internet connection for the dynaTrace client to connect to the online license services. It seems that is not possible from your client machine. There are three options:
Reinhard
JANUARY 15, 3:00 PM GMT / 10:00 AM ET