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Question by Sathish K. · Apr 06, 2015 at 06:26 PM ·

How to run "dynaTraceWebServerAgent" ?

I'm trying to install Dynatrace in Linux and I have downloaded and trying to configure the software

 

root      5953  0.4 12.0 5701568 967800 ?      Sl   Apr03  19:20 /opt/dynatrace-6.1.0/jre/bin/java -XX:MaxPermSize=128M -XX:PermSize=128M -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:CMSInitiatingOccupancyFraction=60 -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -Djava.endorsed.dirs=lib/endorsed -Djava.awt.headless=true -Dosgi.configuration.area=osgi -Dosgi.checkConfiguration=true -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@3:start, com.dynatrace.diagnostics.serverbootstrap.jar@4:start, org.eclipse.equinox.event@start, org.eclipse.equinox.ds@start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.LogManager -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -DproxyHost -DproxyPort -Dhttp.proxyUser -Dhttp.proxyPassword -server -XX:+UseCompressedOops -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -agentpath:/opt/dynatrace-6.1.0/server/lib/libdtserverhelperagent.so -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.1.0/dtserver.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.memorymodel=demo -Xmx1G -Xms1G -Dcom.dynatrace.diagnostics.WatchDogPort=50000 -jar /opt/dynatrace-6.1.0/server/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtserver -showsplash -launcher /opt/dynatrace-6.1.0/dtserver
root      5971  0.1  4.3 4659408 348432 ?      Sl   Apr03   6:05 /opt/dynatrace-6.1.0/jre/bin/java -XX:MaxPermSize=128M -XX:PermSize=128M -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:CMSInitiatingOccupancyFraction=60 -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -Djava.endorsed.dirs=lib/endorsed -Djava.awt.headless=true -Dosgi.configuration.area=osgi.frontend -Dosgi.checkConfiguration=true -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@3:start, com.dynatrace.diagnostics.serverbootstrap.jar@4:start, org.eclipse.equinox.event@start, org.eclipse.equinox.ds@start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.LogManager -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -DproxyHost -DproxyPort -Dhttp.proxyUser -Dhttp.proxyPassword -server -Dcom.dynatrace.diagnostics.analyzerMeasuresCacheSize=4096 -Deof=eof -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -agentpath:/opt/dynatrace-6.1.0/server/lib/libdtserverhelperagent.so -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.1.0/dtfrontendserver.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.memorymodel=demo -Xmx512M -Xms512M -Dcom.dynatrace.diagnostics.WatchDogPort=50001 -jar /opt/dynatrace-6.1.0/server/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtfrontendserver -showsplash -launcher /opt/dynatrace-6.1.0/dtfrontendserver -frontend
root      6083  0.1 11.5 6120796 929876 ?      Sl   Apr03   4:54 /opt/dynatrace-6.1.0/jre/bin/java -Xmx2G -Xms2G -XX:MaxPermSize=128m -XX:PermSize=128m -XX:+UseConcMarkSweepGC -XX:+DisableExplicitGC -XX:CMSInitiatingOccupancyFraction=60 -XX:+UseCMSInitiatingOccupancyOnly -XX:CMSIncrementalSafetyFactor=40 -XX:+CMSClassUnloadingEnabled -XX:-EliminateLocks -XX:-DoEscapeAnalysis -XX:-UseLoopPredicate -Dosgi.configuration.area=osgi -Dosgi.bundles=org.eclipse.equinox.common@2:start, org.eclipse.update.configurator@3:start, com.dynatrace.diagnostics.collectorbootstrap@4:start -Declipse.ignoreApp=true -Dosgi.noShutdown=true -Djava.util.logging.manager=com.dynatrace.diagnostics.util.modern.LogManager -Djava.awt.headless=true -Dorg.osgi.framework.language=en -Dosgi.framework.extensions=com.dynatrace.diagnostics.bootstrap.hook -Dosgi.nl=en_US -Dosgi.nl.user=en_US -Duser.country=US -Duser.language=en -server -XX:+UseCompressedOops -Dcom.dynatrace.diagnostics.WatchDogTimeout=180 -Dcom.dynatrace.diagnostics.server.ini=/opt/dynatrace-6.1.0/dtcollector.ini -Dosgi.os=linux -Dosgi.ws=gtk -Dosgi.arch=x86_64 -Dcom.dynatrace.diagnostics.WatchDogPort=50002 -jar /opt/dynatrace-6.1.0/collector/plugins/org.eclipse.equinox.launcher_1.2.0.v20110502.jar -name dtcollector -showsplash -launcher /opt/dynatrace-6.1.0/dtcollector

 

After setup the license using web portal, I'm trying to add "dynaTraceWebServerAgent" and it is refusing to start. 

I couldn't find any logs to check 

-bash-4.1# ./dynaTraceWebServerAgent status
dynaTrace WebServer Agent daemon not running.
-bash-4.1# ./dynaTraceWebServerAgent start
-bash-4.1#
-bash-4.1#
-bash-4.1# ./dynaTraceWebServerAgent status
dynaTrace WebServer Agent daemon not running.

 

Please help me to resolve this.

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Answer by Sathish K. · Apr 07, 2015 at 08:28 PM

Yes, I'm in /opt/dynatrace/init.d 

Here is the logs https://www.dropbox.com/s/pmma0kkowlv5eba/log.zip?dl=0, kindly download it.

 

Sathish

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avatar image Rick B. · Apr 07, 2015 at 09:44 PM 0
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Hi Sathish,

Are you just using this box for the dynaTrace Server and Collectors?  The Web Server agent would just be if you have a specific Apache/IIS instance you want to monitor.  Probably the script is generated in /opt/dynatrace/init.d but there is no /opt/dynatrace/agent/lib/dtwsagent entry for the web server agents.

Hope that helps,

Rick B

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Answer by Graeme W. · Apr 07, 2015 at 12:20 AM

Sathish,

It looks like you're in the init.d directory within the Dynatrace install.  Is that correct?  If so, the logs are in ../logs.  Could you zip up this directory and attach the zip file to this post?

-- Graeme

 

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