• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home /
  • Public Forums /
  • Application Monitoring & UEM /
  • AppMon & UEM Open Q&A /
avatar image
Question by Jerry W. · May 14, 2015 at 10:10 PM ·

Easy Travel "Agent Not Available" message

I just installed dynaTrace and Easy Travel for training purposes. All seems OK, I can launch Easy Travel Config UI and start the Standard session. All tiers are operating. But under Credit Card Auth, Business Backend and Customer Frontend there is a little error icon. When I mouse over that icon it says "Agent not available." How do I fix this?

 

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

1 Reply

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Graeme W. · May 14, 2015 at 10:38 PM

Jerry,

Did you install the easyTravel system profile into the Dynatrace Server?  There's a clickable link above and to the left of what you show in your screenshot

What do you see in the Dynatrace client?  Could you show us the Agents Overview as well as the "home page" that includes the Transaction Flow?  (For the home page, make sure that the pull-down in the upper left is set to easyTravel.)

-- Graeme

Comment

People who like this

0 Show 2 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image Jerry W. · May 14, 2015 at 11:12 PM 0
Share

Hi Graeme,

Yes I installed the profile. In the DT client I noticed an alert icon in the lower right, and this is what it said:

The home page looks like this:

 

 

The agents overview says "agent did not match system profile, skipped by license check." I wonder if this is because I chose Cassini instead of IIS when originally installing Easy Travel?

 

 

avatar image Jerry W. Jerry W. · May 14, 2015 at 11:26 PM 0
Share

And we have liftoff!! I reinstalled Easy Travel, this time checked the box to use IIS. Reinstalled the System Profile, and we are all green. Thanks for the help.

Jerry

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

1 Person is following this question.

avatar image

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A