Server 4.1 fails to startup
Hi all
For some strange reason my server fails to start up. it keeps bombing out with exitcode: 1638
Does anyone have any ideas what could be causing this ?
Here is the server log file
2012-01-13 08:58:32 debug [native] Starting "dynaTrace Server 4.1.0" as service...
2012-01-13 08:58:32 info [native] -----------------------------------------------------------------------------
2012-01-13 08:58:32 info [native] dynaTrace Server, Copyright (C) 2004-2011, dynaTrace software GmbH
2012-01-13 08:58:32 info [native] -----------------------------------------------------------------------------
2012-01-13 08:58:32 info [native] Native Launcher version: 4.1.0.2898 - built 2011-12-22 13:47:49 +0100
2012-01-13 08:58:32 info [native] Starting service "dynaTrace Server 4.1.0"...
2012-01-13 08:58:32 info [native] Launcher configuration summary for dynaTrace Server:
2012-01-13 08:58:32 info [native] Launcher: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.exe
2012-01-13 08:58:32 info [native] Java VM: C:\Program Files\dynaTrace\dynaTrace 4.1.0\jre\bin\java.exe
2012-01-13 08:58:32 info [native] Java version: 1.6.0_27 32-Bit
2012-01-13 08:58:32 info [native] Working directory: C:\Program Files\dynaTrace\dynaTrace 4.1.0\server
2012-01-13 08:58:32 info [native] Configuration file: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.ini
2012-01-13 08:58:32 info [native] Pid file: C:\DOCUME~1\LOCALS~1\LOCALS~1\Temp\dtserver.pid
2012-01-13 08:58:32 info [native] Native watchdog enabled, port: 50000, timeout: 180 sec (timeout for graceful shutdown: 300 sec)
2012-01-13 08:58:32 info [native] Process created successfully, pid: 2360
2012-01-13 08:58:32 info [java ] ServerHelperAgent loaded
2012-01-13 08:58:39 info [java ]
2012-01-13 08:58:43 info [native] JVM started successfully
2012-01-13 08:58:51 info [native] Process 2360 terminated, exitcode: 1638
2012-01-13 08:58:51 severe [native] Process terminated unexpectedly!
2012-01-13 08:58:51 info [native] Restarting dynaTrace Server...
2012-01-13 08:58:51 info [native] Launcher configuration summary for dynaTrace Server:
2012-01-13 08:58:51 info [native] Launcher: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.exe
2012-01-13 08:58:51 info [native] Java VM: C:\Program Files\dynaTrace\dynaTrace 4.1.0\jre\bin\java.exe
2012-01-13 08:58:51 info [native] Java version: 1.6.0_27 32-Bit
2012-01-13 08:58:51 info [native] Working directory: C:\Program Files\dynaTrace\dynaTrace 4.1.0\server
2012-01-13 08:58:51 info [native] Configuration file: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.ini
2012-01-13 08:58:51 info [native] Pid file: C:\DOCUME~1\LOCALS~1\LOCALS~1\Temp\dtserver.pid
2012-01-13 08:58:51 info [native] Native watchdog enabled, port: 50000, timeout: 180 sec (timeout for graceful shutdown: 300 sec)
2012-01-13 08:58:51 info [native] Process created successfully, pid: 3844
2012-01-13 08:58:52 info [java ] ServerHelperAgent loaded
2012-01-13 08:58:59 info [java ]
Hi Stefan
We probably know what the problem here is and it should be a fast fix.
To verify this please open a support ticket and attach your support archive to the ticket.
Thanks
Is there a workaround i can use in the mean time ?
As we are not sure if it is the problem that you may run into you have to open a support ticket and attach the support archive.
Thanks
I got a new lisence from Reinhard Pilz and it seems to be working now
Hi there - I'm having exactly the same problem. What was involved to fix the issue?
Thanks, Simon
Get licensing to generate a new license.
Hi Stephan,
can you please be a little bit more clear about how to change the license? I received a new license but how can I change it as I can't start my server?
Thank you for your help
Hi,
I found out how to do it.
In order to remove the current license installed on your server you have to remove these files:
...\dynaTrace 4.1.0\server\conf\dtactivation.txt
...\dynaTrace 4.1.0\server\conf\dtlicense.key
...\dynaTrace 4.1.0\server\conf\dtlicense_tmp.key
then you can start your server properly and load a new activation key with dtClient$
Cheers
Welcome the
Dynatrace Community Forums
Check out the Forum User Guide and Forum Guidelines to learn how to get started.Community Member of the Month
August 2017
Announcing Dynatrace's Community Member of the Month for August 2017, Rick B.! Click here to read more! 