Server 4.1 fails to startup
Hi all
For some strange reason my server fails to start up. it keeps bombing out with exitcode: 1638
Does anyone have any ideas what could be causing this ?
Here is the server log file
2012-01-13 08:58:32 debug [native] Starting "dynaTrace Server 4.1.0" as service...
2012-01-13 08:58:32 info [native] -----------------------------------------------------------------------------
2012-01-13 08:58:32 info [native] dynaTrace Server, Copyright (C) 2004-2011, dynaTrace software GmbH
2012-01-13 08:58:32 info [native] -----------------------------------------------------------------------------
2012-01-13 08:58:32 info [native] Native Launcher version: 4.1.0.2898 - built 2011-12-22 13:47:49 +0100
2012-01-13 08:58:32 info [native] Starting service "dynaTrace Server 4.1.0"...
2012-01-13 08:58:32 info [native] Launcher configuration summary for dynaTrace Server:
2012-01-13 08:58:32 info [native] Launcher: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.exe
2012-01-13 08:58:32 info [native] Java VM: C:\Program Files\dynaTrace\dynaTrace 4.1.0\jre\bin\java.exe
2012-01-13 08:58:32 info [native] Java version: 1.6.0_27 32-Bit
2012-01-13 08:58:32 info [native] Working directory: C:\Program Files\dynaTrace\dynaTrace 4.1.0\server
2012-01-13 08:58:32 info [native] Configuration file: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.ini
2012-01-13 08:58:32 info [native] Pid file: C:\DOCUME~1\LOCALS~1\LOCALS~1\Temp\dtserver.pid
2012-01-13 08:58:32 info [native] Native watchdog enabled, port: 50000, timeout: 180 sec (timeout for graceful shutdown: 300 sec)
2012-01-13 08:58:32 info [native] Process created successfully, pid: 2360
2012-01-13 08:58:32 info [java ] ServerHelperAgent loaded
2012-01-13 08:58:39 info [java ]
2012-01-13 08:58:43 info [native] JVM started successfully
2012-01-13 08:58:51 info [native] Process 2360 terminated, exitcode: 1638
2012-01-13 08:58:51 severe [native] Process terminated unexpectedly!
2012-01-13 08:58:51 info [native] Restarting dynaTrace Server...
2012-01-13 08:58:51 info [native] Launcher configuration summary for dynaTrace Server:
2012-01-13 08:58:51 info [native] Launcher: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.exe
2012-01-13 08:58:51 info [native] Java VM: C:\Program Files\dynaTrace\dynaTrace 4.1.0\jre\bin\java.exe
2012-01-13 08:58:51 info [native] Java version: 1.6.0_27 32-Bit
2012-01-13 08:58:51 info [native] Working directory: C:\Program Files\dynaTrace\dynaTrace 4.1.0\server
2012-01-13 08:58:51 info [native] Configuration file: C:\Program Files\dynaTrace\dynaTrace 4.1.0\dtserver.ini
2012-01-13 08:58:51 info [native] Pid file: C:\DOCUME~1\LOCALS~1\LOCALS~1\Temp\dtserver.pid
2012-01-13 08:58:51 info [native] Native watchdog enabled, port: 50000, timeout: 180 sec (timeout for graceful shutdown: 300 sec)
2012-01-13 08:58:51 info [native] Process created successfully, pid: 3844
2012-01-13 08:58:52 info [java ] ServerHelperAgent loaded
2012-01-13 08:58:59 info [java ]
Hi Stefan
We probably know what the problem here is and it should be a fast fix.
To verify this please open a support ticket and attach your support archive to the ticket.
Thanks
Is there a workaround i can use in the mean time ?
As we are not sure if it is the problem that you may run into you have to open a support ticket and attach the support archive.
Thanks
I got a new lisence from Reinhard Pilz and it seems to be working now
Hi there - I'm having exactly the same problem. What was involved to fix the issue?
Thanks, Simon
Get licensing to generate a new license.
Hi Stephan,
can you please be a little bit more clear about how to change the license? I received a new license but how can I change it as I can't start my server?
Thank you for your help
Hi,
I found out how to do it.
In order to remove the current license installed on your server you have to remove these files:
...\dynaTrace 4.1.0\server\conf\dtactivation.txt
...\dynaTrace 4.1.0\server\conf\dtlicense.key
...\dynaTrace 4.1.0\server\conf\dtlicense_tmp.key
then you can start your server properly and load a new activation key with dtClient$
Cheers
