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Question by Simon N. · Feb 27, 2012 at 01:03 PM ·

Analysis Server Problem - "Assessing Analysis Server status"

We are experiencing a problem running 3.5.2 with the server failing to connect to the analysis server running on a separate (windows) machine.

The warning message: "Assessing Analysis Server status..." is reported in the Start Center landing screen.

The analysis server has been restarted.  There are no apparent problems reported in the logs: Analysisserver.log and Launcher.log.  See below for details of these files.

The Test feature inside the 'Manage dynaTrace Servers - Services - 'dynaTrace Analysis Server' tab reports "Error: Failed to test connection for accessing dynaTrace Analysis Server." after pausing for several minutes.

A telnet connection from the server machine to the analysis server machine confirms that port 7788 is listening. 

Any help would be greatly appreciated.

Thanks,

Simon

Analysisserver.log
2012-02-27 16:20:48 INFO [HttpActivator] Webservice Bundle started
2012-02-27 16:20:48 INFO [OOPAnalyzer] -----------------------------------------------------------------------------
2012-02-27 16:20:48 INFO [OOPAnalyzer]  dynaTrace Analysis Server Copyright (C) 2004-2011 dynaTrace software GmbH
2012-02-27 16:20:48 INFO [OOPAnalyzer] -----------------------------------------------------------------------------
2012-02-27 16:20:48 INFO [OOPAnalyzer]  Version 3.5.2.2393  built Wed Apr 27 21:05:01 EST 2011
2012-02-27 16:20:48 INFO [OOPAnalyzer] 
2012-02-27 16:20:48 INFO [OOPAnalyzer] Platform: Windows 2003 5.2, x86
2012-02-27 16:20:48 INFO [OOPAnalyzer] vm: Java HotSpot(TM) Server VM 1.6.0_21, Sun Microsystems Inc., mixed mode
2012-02-27 16:20:48 INFO [OOPAnalyzer] Configuration summary:
2012-02-27 16:20:48 INFO [OOPAnalyzer]   Session directory: C:\Program Files\dynaTrace\dynaTrace 3.5.2\server\sessions\stored
2012-02-27 16:20:48 INFO [OOPAnalyzer]   Config directory: C:\Program Files\dynaTrace\dynaTrace 3.5.2\server\conf
2012-02-27 16:20:48 INFO [OOPAnalyzer]   Log directory: C:\Program Files\dynaTrace\dynaTrace 3.5.2\log\analysisserver
2012-02-27 16:20:48 INFO [OOPAnalyzer]   Listen address: <All local>
2012-02-27 16:20:48 INFO [OOPAnalyzer]   Listen port: 7788
2012-02-27 16:20:49 INFO [OOPAnalyzer] memory: 761MB heap, 128MB perm
2012-02-27 16:20:49 INFO [OOPAnalyzer] Starting dynaTrace Analysis Server...
2012-02-27 16:20:49 INFO [ShutdownPipe] found named pipe for shutdown - listening
2012-02-27 16:20:50 INFO [NexusServiceComponent] Master/Detail dashlet interaction service (Nexus) started
2012-02-27 16:20:56 INFO [FileBasedSessionManager] Initializing stored session manager...
2012-02-27 16:21:00 INFO [WatchDog] WatchDog "Snoopy" has been started
2012-02-27 16:21:00 INFO [OOPAnalyzer] dynaTrace Analysis Server successfully started
2012-02-27 16:21:45 INFO [WatchDog] Connected to native watchdog on [localhost:50000]

Launcher.log

2012-02-27 16:19:23 info    [native] -----------------------------------------------------------------------------
2012-02-27 16:19:23 info    [native]  dynaTrace Analysis Server, Copyright (C) 2004-2010, dynaTrace software GmbH
2012-02-27 16:19:23 info    [native] -----------------------------------------------------------------------------
2012-02-27 16:19:23 info    [native] Native Launcher version: 3.5.2.2393 - built 2011-04-27 07:43:06 +0200
2012-02-27 16:19:23 info    [native] Starting service "dynaTrace Analysis Server 3.5.2"...
2012-02-27 16:19:33 info    [native] Launcher configuration summary for dynaTrace Analysis Server:
2012-02-27 16:19:33 info    [native]   Launcher: C:\Program Files\dynaTrace\dynaTrace 3.5.2\dtanalysisserver.exe
2012-02-27 16:19:33 info    [native]   Java VM:  C:\Program Files\dynaTrace\dynaTrace 3.5.2\jre\bin\java.exe
2012-02-27 16:19:33 info    [native]   Java version: 1.6.0_21 32-Bit
2012-02-27 16:19:33 info    [native]   Working directory:  C:\Program Files\dynaTrace\dynaTrace 3.5.2\server
2012-02-27 16:19:33 info    [native]   Configuration file: C:\Program Files\dynaTrace\dynaTrace 3.5.2\dtanalysisserver.ini
2012-02-27 16:19:33 info    [native]   Native watchdog timeout: 180 sec (timeout for graceful shutdown: 300 sec)
2012-02-27 16:19:36 info    [native] Process created successfully, pid: 1384
2012-02-27 16:19:36 info    [native] Ping outdated, resetting timout limits
2012-02-27 16:20:13 info    [java  ]

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Answer by Andreas G. · Feb 27, 2012 at 06:30 PM

Hi Simon

Hard to tell whats wrong here is everything looks ok by looking at the logs. The dynaTrace Server Log may give us more input why the server cant connect. If there is no clear indication in the server log I recommend opening a Support Ticket

Thanks

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