.NET Agent Issue with loading .NET Processes
We are trying to install .NET agent on the IIS server and are are running into an issue where we don't see any processes loading in the .NET Configuration tool. we don't see any processes loaded on the screen- none at all. Screenshot attached. We tried several times and followed all the basic troubleshooting steps (IIS reset, app pool recycle, exercising the application etc...) but in vain. I have done .NET instrumentation in the past and have never seen this behavior.
We were able to manually select the .NET Process and it is working fine now. But I am not sure why we get a blank screen on the .NET configuration tool while loading the .NET processes?
Any thoughts?
Thanks,
Jigar
Hi Jigar
Are there no processes showing up here at all? Even if you wait for a while?
Can you try starting the .NET AGent Configuration tool with Administrative Privilidges and see if that makes a difference?
Another thought: use a tool liek Process Explorer. Find the w3wp.exe process and verify which dlls get loaded. Make sure that your application really loads the mscorlib - this verifies that this is really an ASP.NET Application and the CLR has already been loaded
Andi
Thanks Andi for the prompt response.
Yes, no processes showing up at all. We have waited for over a minute and tried it 3 times.
I had also verified that the user starting the .NET agent configuration tool had the administrative privileges.
Regarding the process explorer option, since we were able to manually select the the w3wp.exe by navigating through the file system and it worked fine (the agent is successfully connected and I can see PurePaths coming in), so I think that eliminates this option (ASP.NET application, CLR loaded).
Any other thoughts or suggestions?
Appreciate your help!
Jigar
That means that you can successfully configure your w3wp.exe processes? That would be good news then - even though you have to manually select the .exe.
The problem is then probably related to our .NET Agent Config tool not able to iterate through all running processes. I have never seen this before - especially not when running with admin priviledges. In this case I would open a support ticket so that our team can look into what the problem really is.
One additional thing you can check is the Windows Event Log. Anything in there that would indicate a problem with our tool?
Andi
Yes, we have successfully configured the w3wp.exe by manually selecting it. So we are good on that front..
My question was specific to why the .NET agent config tool was not able to load any process at all.
We looked at the windows event viewer log too but could not find anything suspicious.
I will open a support ticket whenever i get a chance 
Thanks for your help.
Jigar
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