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Question by Eric P. · Oct 25, 2012 at 03:13 AM ·

Combining two measures into one chart

How does one combine two measures into one chart? What we are trying to do is take the 'total database count' and divide it by the 'total database time' to find an average database time per agent.

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Answer by Eric P. · Oct 26, 2012 at 02:53 AM

I did eventualy find the 'create new measure'--> 'calculate' --> rate, and was happy to find that it worked with historial data. However, it's always good to get an answer on forums such as these, thanks much for your help.

Also, on a realated note, while it worked perfectly for my needs, it seems to me that 'other' artitimtic functions or more complex calcuations might eventually be needed.

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avatar image Andreas G. ♦ · Oct 26, 2012 at 02:56 AM 0
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If you have some specific use cases regarding "arithmetics" please let us know in more detail by posting a new enhancement request in the following forum: Product Feedback and Enhancement Requests

Others can provide their use cases and also vote for the request

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Answer by Andreas G. · Oct 26, 2012 at 02:31 AM

Hi Eric

You can create a "Rate" measure which allows you to calculate the rate between two measures

Andi

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