Problem with timings on incidents

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Question by Pankaj K. · Oct 26, 2012 at 02:21 AM ·

Problem with timings on incidents

I have an issue where the incident time in the dynaTrace Incidents dashlet doesn't match the time shown in the email that is sent when the incident is raised. It always seems to be 1 hour back.

Why would this occur?

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Answer 1 · 2012-10-27T05:02:17Z

Answer by Rick B. · Oct 27, 2012 at 05:02 AM

https://apmcommunity.compuware.com/community/display/DOCDT42/Time+Zones

Could this be it?

Note in particular:
"In dynaTrace Client the time stamps are shifted by an offset when dynaTrace Client and server time zones differ."

So perhaps the e-mail sends the server time whereas you're seeing the client time in the client.

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Pankaj K. · Oct 28, 2012 at 07:11 AM 0

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The server and client are both in the same building, so I am not sure how that could be possible.

I tried your link and it says "You don't have access to view this page".

Andreas G. ♦ Pankaj K. · Oct 28, 2012 at 08:05 PM 0

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I fixed the access rights problem on that page - you should be able to see it now
Also - even though servers are located in the same building it is possible that they are configured for different timezones. please double check with your team to be sure

Andi

Problem with timings on incidents

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