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Question by Weidemann T. · Nov 08, 2012 at 07:33 PM ·

Modify email notification template

Hello! We would like to modify the email that is generated for an incident notification. The SMS plugin does not work for our situation and we would need to adjust the template for the email to be able to forward it via our email to sms gateway. Is there a way to modify the template?

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Answer by Weidemann T. · Nov 08, 2012 at 09:10 PM

Hi Andi!

Thanks for the quick response (smile)
Option b) sounds like a good plan to me. However the only action plugins I see in our list of installed plugins (Dynatrace 4.2) are the Memory dump Action Plugin and the SNMP Action Plugin. How can I export the default plugin for EMail Alert Action?

Regards Thomas

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avatar image Andreas G. ♦ · Nov 08, 2012 at 11:23 PM 0
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I see - I thought we also allow to export it. Well - good news is that there was just an upload of an email plugin yesterday that you can use as a template: Email Report Action Plugin

avatar image Weidemann T. Andreas G. ♦ · Nov 09, 2012 at 02:34 PM 0
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Great! Thank you! I think this will save our problem. I really like this Dynatrace community (wink)
Regards Thomas

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Answer by Andreas G. · Nov 08, 2012 at 08:46 PM

Hi Thomas

You cant change the email template that is used. but - there are two things to note
a) The Spring Release 2013 will come with an improvement where you can customize the subject of the email
b) You can build your own EMail Alert Action. Simply export the default plugin that comes with the product - modify the code - and import it as your own EMail Alert. This gives you all the flexibility that you need

Andi

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