Answer by Klaus E. ·
Hi Anoh,
In the User Experience Configuration there is Performance Base Line that you can configure. This is the value used for the Calculations. It defines the threshold between satisfied and tolerating.
General APDEX information can be found at the official APDEX Alliance Homepage http://apdex.org/
Answer by Roman S. ·
Hi Anoh,
The Apdex of an app is not configurable, this is a standard value between 0 and 1. What you can do is change the performance base line to influence what is considered satisfied, tolerating and frustrated.
The documentation contains a long explanation on how this is calculated in detail - https://apmcommunity.compuware.com/community/display/DOCDT50/User+Experience+Management#UserExperienceManagement-Apdex.
Best, Roman
JANUARY 15, 3:00 PM GMT / 10:00 AM ET