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Question by huamin l. · Jan 09, 2013 at 04:23 AM ·

DT Client 5.0 can not start in MAC OS X 10.8.2

Hi,
My Macbook pro is running OS X 10.8.2, I have success lunched DT CLIENT 5.0 once ,but just only 1 times can work.
Now I want use it ,but can not start, in system log have this message:
13-1-9 ??11:08:54.000 kernel0 exec of /Volumes/dynaTrace_Client_5.0.0.3772/dynaTrace Client 5.0.0.app/Contents/MacOS/dtclient denied since it was quarantined by Safari and created without user consent, qtn-flags was 0x00000046

what can I do next for debug it?

Thanks a lot!

Li Huamin
2013.1.9

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Answer by Bennett P. · Nov 06, 2013 at 02:31 AM

I had the same problem with 5.5.  All I did was install Java for OS X (It's Java 6) and it started working.  Here's the link:

 

http://support.apple.com/kb/DL1572?viewlocale=en_US

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Answer by huamin l. · Nov 05, 2013 at 10:04 AM

Hi Petrick,

  Good News!!!

  My Mac DT Client  5.5 is workinged now, thanks a lot so much!

Li Huamin

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Answer by huamin l. · Nov 05, 2013 at 09:58 AM

Hi Petrick,

  Today I want to try it as your guide,but still not work like these:

Macintosh:MacOS lhm$ mv jre jre_orig

Macintosh:MacOS lhm$ ln -s /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/ jre

Macintosh:MacOS lhm$ xattr -dr com.apple.quarantine /Applications/dynaTrace\ Client\ 5.5.0.app/

xattr: [Errno 13] Permission denied: '/Applications/dynaTrace Client 5.5.0.app//Contents/MacOS/jre'

xattr: No such file: /Applications/dynaTrace Client 5.5.0.app//Contents/MacOS/jre_orig

Macintosh:MacOS lhm$

Any suggest to me ?

 

Thanks a lot!

 

Li Huamin

 

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Answer by Wang, (. · Aug 19, 2013 at 08:24 AM

Hi,

 I do not know which path?where to get those messages like  10.9: "/System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home" ?

My Java is lastest ver 7U25,it running ok in browser or terminal  "java -version" as blow:

localhost:~ lhm$ java -version

java version "1.7.0_25"

Java(TM) SE Runtime Environment (build 1.7.0_25-b15)

Java HotSpot(TM) 64-Bit Server VM (build 23.25-b01, mixed mode)

localhost:~ lhm$

 

Thanks a lot!

 

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avatar image Patrick H. · Aug 19, 2013 at 12:33 PM 0
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Just check in Finder or Terminal if this path exists on 10.9 (e.g. by trying to navigate there), as the dynaTrace client relies on the Java 6 JRE that was present in all previous Mac OS X versions in this place: "/System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home"

If it does not exist you can try this workaround: change the linked JRE of the dynaTrace Client to the one you have installed on your system as follows:

  • open Terminal and run this commands:
  • cd /Applications/dynaTrace\ Client\ 5.5.0.app/Contents/MacOS/
  • mv jre jre_orig
  • ln -s /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/ jre

NOTE: this configuration of the dynaTrace Client 5.5 running on a Java 7 JRE is NOT supported yet, so you might experience some unexpected behaviour!! The paths provided above are like they are present on 10.8 with Oracle Java 7 installation - I don't know if this is the same on 10.9 Mavericks

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Answer by Patrick H. · Aug 19, 2013 at 07:53 AM

The dynaTrace Client has not yet been tested on the Developer Preview of Mac OS X 10.9 Mavericks - as it seem you are trying to launch the client on a yet unreleased version of Mac OS X

  • Does this path exist on 10.9: "/System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home" ?
  • Which versions of java is installed on your System?
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Answer by Wang, (. · Aug 17, 2013 at 05:41 PM

More, in my Mac Console, have this message:

13-8-17 ??11:39:58.395 com.apple.launchd.peruser.503[224]: (dynaTrace Client 5.5.0.166352[1009]) Exited with code: 4

 

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Answer by Wang, (. · Aug 17, 2013 at 05:39 PM

Hi,all,

I try to run DT5.5 in MacOSX 10.9DP5, I have lunched the command in terminal
xattr -dr com.apple.quarantine /Applications/dynaTrace\ Client 5.5.0.app/

But, DT5.5 is not work.... (sad) how to do next? 

Thank All First!

 

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Answer by huamin l. · Jan 09, 2013 at 10:04 AM

Hi,Petrick,
I have lunched this command in terminal
xattr -dr com.apple.quarantine /Applications/dynaTrace\ Client 5.0.0.app/

by now, DT 5.0 is working! (smile)

Thanks a lot!

Huamin

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Answer by huamin l. · Jan 09, 2013 at 09:44 AM

Hi,Petrick,
I have move to Applictions folder, the isuue is the same.

xattr -dr com.apple.quarantine /<directory-path>/<app-name>.app/

how to use this command about /<directory-path>/<app-name>.app/? is mean Safari or DT Client?

Thanks a lot!

Huamin

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avatar image Patrick H. · Jan 09, 2013 at 09:53 AM 0
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if you moved the client to the /Applications folder the command should look like this:
xattr -dr com.apple.quarantine /Applications/dynaTrace\ Client\ 5.0.0.app/

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Answer by Patrick H. · Jan 09, 2013 at 08:33 AM

Hi,

please move the dynaTrace Client form the readonly install disk image to your local filesystem (e.g. to the /Applications/ folder) and try again.
If the dynaTrace Client still refuses to start with the same error log, remove the quarantine flag by performing this command in Terminal.app:
xattr -dr com.apple.quarantine /<directory-path>/<app-name>.app/

If it refuses to launch after that you can try if it works with starting the dynaTrace client once with less restrictive Gatekeeper settings.

hope this helps,
Patrick

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