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Question by amol k. · Jan 14, 2013 at 03:30 PM ·

DT Web Server Agent 4.2.0.3170

Please help me with download link for

dynatrace-wsagent-4.2.0.3170-solaris-sparc64.tar

as on archive I'm only getting link for 3154.

I have DT server version 4.2.0.3170 and in webserver agent logs I'm getting exception

2013-01-14 19:15:09.404366 12204/00000001* warning native Detected version mismatch in shared memory segment. Expected: 4.2.0.3154, Actual: 4.2.0.3170. Not syncing. Waiting for agent to re-initialize the data. Suppressing this warning.*

Please suggest.

Regards,
Amol

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Answer by Markus B. · Jan 31, 2013 at 03:40 PM

What we all missed here: the customer is using the OHS rather than Apache. OHS is not bootstrappable in 4.2, Apache is! Beware of this pitfall!

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Answer by Jalpesh S. · Jan 25, 2013 at 08:45 AM

Hi Team

Please tell me how to Restart web server Agent?

Regards,
Jalpesh

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avatar image Andreas G. &. · Jan 25, 2013 at 09:53 AM 0
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You need to restart Apache.
Our Web Server Module in Apache will start the Web Server Agent and will stop it again when Apache is stopped.

Andi

avatar image Jalpesh S. Andreas G. ♦ · Jan 25, 2013 at 10:05 AM 0
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Hi Andi

I have restarted my webserver ,still it does not showing agent.

Please suggest.

Regards,
Jalpesh

avatar image Andreas G. &. Jalpesh S. · Jan 25, 2013 at 10:31 AM 0
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can you open a ticket for this? probably better if our techsupport team looks into this.

avatar image Reinhard B. Jalpesh S. · Jan 25, 2013 at 05:03 PM 0
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Jalpesh,

can you post the agent configuration line from apache? The full LoadModule statement you are using?

Reinhard

avatar image Jalpesh S. Reinhard B. · Jan 28, 2013 at 01:47 PM 0
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Hi Reinhard,

Please find agent configuration line from OHS(Webserver):

LoadModule dtagent_module "/opt/oracle/dynatrace-4.2.0.3154/dynatrace-4.2.0/agent/lib64/libdtapacheagent22bo.so"

Regards,
Jalpesh

avatar image Rick B. Jalpesh S. · Jan 28, 2013 at 02:01 PM 0
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Hi Jalpesh,

To resolve your version mismatch, change

libdtapacheagent22bo.so
to
libdtagent.so

this will enable the "bootstrap" agent, which will auto-upgrade the web server agent binaries to build 3170 on next proper restart of Apache.

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Answer by Markus B. · Jan 16, 2013 at 02:25 PM

Please make sure you are actually injecting the bootstrap agent in the web server (usually dtagent.dll or dtagent.so) to avoid version mismatches.

If you are directly injecting the agentcore (e.g. libdtapacheagent22bo.so), such version conflicts will be the result.

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Answer by Andreas G. · Jan 16, 2013 at 10:17 AM

Hi Amol

if you have upgraded your server to 3170 the only thing you need to do is to restart your web server agent and then your web servers. our agents are "bootstrapable" - meaning - they will automatically get the latest version from the dynaTrace Server when they connect. There is no explicit download for these versions as the upgrades to these "update versions" will be done automatically.

hope this helps

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