Browse Classes Under Create Measure on Method Empty

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Question by subhashini v. · Feb 28, 2013 at 09:38 AM ·

Browse Classes Under Create Measure on Method Empty

Hi,

I am trying to create a new measure under Measure Type Server-Side Performance->Transaction-based->Methods->Time. When I click on the small icon magnifying glass and select the agent group and click refresh, the classes do not load and it returns empty. This happens for any agent group I try. Attached screenshot:

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Answer 1 · 2013-03-01T08:21:32Z

Answer by subhashini v. · Mar 01, 2013 at 08:21 AM

I see this in server log at the time I try to retrieve classes:

2013-02-28 23:17:37 INFO ClassCacheBrowserTask Collector: name=collector_mgmt, host=dcproldtc01 used to get data for agent group "Production/GLOFE"
2013-02-28 23:17:37 WARNING LongTermRequest error while executing LongTermRequest (ERROR MESSAGE): NullPointerException
2013-02-28 23:17:37 INFO ClassCacheBrowserTask Time needed for retrieving 0 classes from collector: 303 ms

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Roman S. · Mar 01, 2013 at 08:23 AM 0

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Open a support case then - the forum will not be able to help you fix a NullPointerException when loading classes. Don't forget to include a support archive for the case, so the team has the full picture.

Best, Roman

Answer 2 · 2013-03-01T07:41:30Z

Answer by subhashini v. · Mar 01, 2013 at 07:41 AM

Can you please let me know how to fix this? I need to create this measure in production asap.

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Roman S. · Mar 01, 2013 at 08:05 AM 0

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Any entries in the client or server log files? You can check them using the system information dashlet...

Best, Roman

Answer 3 · 2013-02-28T11:07:35Z

Answer by subhashini v. · Feb 28, 2013 at 11:07 AM

yes, I have done that. When I click yellow arrow, it greys out for a while and then returns empty.

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Answer 4 · 2013-02-28T10:57:54Z

Answer by Herwig R. · Feb 28, 2013 at 10:57 AM

Hi Subhashini,
have you already loadad the classes first? Therefore click the yellow arrow right near the agent group drop down. This cause that all Classes and methods are loaded and listed bellow.

Hope that helps
Herwig

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Browse Classes Under Create Measure on Method Empty

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