Browse Classes Under Create Measure on Method Empty
Hi,
I am trying to create a new measure under Measure Type Server-Side Performance->Transaction-based->Methods->Time. When I click on the small icon magnifying glass and select the agent group and click refresh, the classes do not load and it returns empty. This happens for any agent group I try. Attached screenshot:
Hi Subhashini,
have you already loadad the classes first? Therefore click the yellow arrow right near the agent group drop down. This cause that all Classes and methods are loaded and listed bellow.
Hope that helps
Herwig
yes, I have done that. When I click yellow arrow, it greys out for a while and then returns empty.
Can you please let me know how to fix this? I need to create this measure in production asap.
Any entries in the client or server log files? You can check them using the system information dashlet...
Best, Roman
I see this in server log at the time I try to retrieve classes:
2013-02-28 23:17:37 INFO ClassCacheBrowserTask Collector: name=collector_mgmt, host=dcproldtc01 used to get data for agent group "Production/GLOFE"
2013-02-28 23:17:37 WARNING LongTermRequest error while executing LongTermRequest (ERROR MESSAGE): NullPointerException
2013-02-28 23:17:37 INFO ClassCacheBrowserTask Time needed for retrieving 0 classes from collector: 303 ms
Open a support case then - the forum will not be able to help you fix a NullPointerException when loading classes. Don't forget to include a support archive for the case, so the team has the full picture.
Best, Roman
