Incident on BTM issue
Hi Team,
We have created incident on BTM,when threshold exceeded it gives incident.
But in our system data is skipping to write in Performance warehouse(support case is going on).
At some point threshold exceeded but I did not get incident,Is this due to Performance warehouse issue???
Regards,
Jalpesh
When you chart that BT Result Measure that you use for your incident: do you see the value go higher than your defined threshold?
Whenever I have Incidents that dont work I first verify that the measures actually indicate a problem. If that works I then doublecheck my thresholds definition as well as the other settings in the incident, e.g: Evaluation Timeframe and Aggregation (Min, Max, Avg, Sum, ...) in my conditions
Hi Andy ,
Thanks for reply.
Same BTM was working before,but in our system data is skipping to write in performance warehouse.
So I think that is problem.
Compuware support have provided fixpack for that.
I will install that patch and than check whether it is working or not.
Regards,
Jalpesh
Hi Andy,
Now we are using DT 5.5 ,so there is no issue of data skipping.
In BTM , value crosses threshold still it's not showing any incident .
Please suggest.
Regards,
Jalpesh
Hi Jalpesh,
This may not help your issue, but I've had to enable "Create a Measure for each agent" to get context for incidents based on Business Transactions. This should allow for the thresholds you define to be evaluated on an agent-by-agent basis
To do this: Edit your System Profile, go to Measures, expand your Business Transaction, and select the result measure you're triggering the incident on. Make sure your thresholds are what you expect, then go to the details tab and check "Create a measure for each agent"
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