Incident is not getting generated.

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Question by Jaydatt D. · Jul 09, 2013 at 08:55 AM ·

Incident is not getting generated.

Hi,

We are trying to create incident on business traction's but incident is not generating where as we are getting values in BTM.
For Example

We created the BTM using two measure as a filter, 1 for the user name of that individual user entry and other for the specific page

Now in the page measure I defined the threshold.

Then we created the incident rule in which I am taking that same measure which is used in BTM and also using the user name measure with "and" condition

Now I am getting the output in btm and Also I chart the time taken by Page which took more time than what we defined in the threshold still Incident is not getting triggered.

Please Help

Regards,
Jaydatt

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Answer 1 · 2013-07-09T15:42:02Z

Answer by Jalpesh S. · Jul 09, 2013 at 03:42 PM

AxisDirect_Prod.profile.xml

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Andreas G. ♦ · Jul 09, 2013 at 04:00 PM 0

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The Aggregation of the Condition was set to "Last". In your case I would rather use the "Max" Aggregation as you are interested to getting an incident when any of these page requests exceed the 1s threshold that you have defined within the 10 second evaluation period. With "Last" you may run into the problem that the last value in the 10s evaluation period is below the threshold.

Please give this a try. If this doesnt work I still suggest to contact our service team

Answer 2 · 2013-07-09T15:41:22Z

Answer by Jalpesh S. · Jul 09, 2013 at 03:41 PM

Hi Andi,

Please find the session file,

We want to create incident on the "Tool page Qk treading" with some threshold let say 10 sec

AxisDirect_Prod_incident.dts

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Answer 3 · 2013-07-09T13:52:25Z

Answer by Jaydatt D. · Jul 09, 2013 at 01:52 PM

ok

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Answer 4 · 2013-07-09T13:24:26Z

Answer by Jaydatt D. · Jul 09, 2013 at 01:24 PM

Hi andi,

I know I am asking much but is it possible to have a webex session so that I can show you the issue live else I will provide you small session.

Please suggest.

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Andreas G. ♦ · Jul 09, 2013 at 01:31 PM 0

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In this case I suggest you either reach out to our professional service team or our support team. They can help you in case you need remote assistance

Answer 5 · 2013-07-09T13:17:49Z

Answer by Andreas G. · Jul 09, 2013 at 01:17 PM

If you can - export some of these PurePaths and send them over and I will have a look at them

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Answer 6 · 2013-07-09T13:07:13Z

Answer by Jaydatt D. · Jul 09, 2013 at 01:07 PM

Hi Andi,

I tried to create incident on the result measure of that BT Response time but it is not working

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Answer 7 · 2013-07-09T12:49:29Z

Answer by Andreas G. · Jul 09, 2013 at 12:49 PM

If you define an Incident on a BT you need to define it on one of the Result Measures of that BT, e.g: Response Time, Count or any of your custom result measures. You need to define the threshold on these result measures and not the measures you use for your filter.

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Answer 8 · 2013-07-09T12:17:36Z

Answer by Jaydatt D. · Jul 09, 2013 at 12:17 PM

Any one???

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Incident is not getting generated.

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