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Question by Jalpesh S. · Jul 11, 2013 at 02:25 PM ·

SEVERE message in Server logs

Hi Team,

 

We are getting following SEVERE message repeatedly in server logs.

2013-07-11 17:26:35 SEVERE [DefaultSystemIDCache] Unable to obtain the systemprofile id string for internal systemprofile id: 3
2013-07-11 17:26:35 SEVERE [DefaultSystemIDCache] Unable to obtain the systemprofile id string for internal systemprofile id: 3
2013-07-11 17:26:35 SEVERE [DefaultSystemIDCache] Unable to obtain the systemprofile id string for internal systemprofile id: 3

 

Please suggest,why these are occurring?

Regards,

Jalpesh

 

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Answer by Jalpesh S. · Jul 15, 2013 at 09:10 AM

Anybody????

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Answer by Andreas G. · Jul 15, 2013 at 09:14 AM

Please open a support ticket for this

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Answer by Vinson T. · Aug 22, 2013 at 10:26 AM

I have the same error in one of the current POv. I have logged a case with support as well. Have not gotten any response yet. 

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avatar image Roman S. · Aug 22, 2013 at 12:07 PM 0
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This log spamming should not have any effect on the application - what is the real problem (other than the log spamming)?

You can ask support for a fixpack to remove the log spam, refer to JLT-77080.

Best, Roman

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Answer by Purna A. · Sep 26, 2014 at 07:19 PM


Greertinds,

Similar issue at my side. Dynatrace application is getting restared and before the restart I could see the following logs.

2014-09-25 16:47:27 WARNING [DefaultSystemIDCache] Unable to obtain the systemprofile id string for internal systemprofile id: 3
2014-09-25 16:47:27 WARNING [DefaultSystemIDCache] Unable to obtain the systemprofile id string for internal systemprofile id: 4
2014-09-25 16:51:18 INFO [ShutdownPipe] got shutdown command on named pipe
2014-09-25 16:51:19 INFO [Server] Shutting down server...
2014-09-25 16:51:19 INFO [Server] Shutting down repository...
2014-09-25 16:51:19 INFO [TunnelHttpServer] tunnel http server listening on :8023 stopped.
2014-09-25 16:51:19 INFO [TransactionSplitter] syncing system profile 'dynaTrace Self-Monitoring'.
2014-09-25 16:51:19 INFO [Server] Repository is now stopped
2014-09-25 16:51:19 INFO [Scheduler] [dynaTrace Server] Shutting down

Does anyone have the solution already?

Thanks in Advance,

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Answer by Andreas G. · Sep 26, 2014 at 07:56 PM

Hi. As Roman said in his previous response - there is a FixPack available for 5.5. Which version are you using?

If you run on 5.5 please request a fixpack for that log spamming problem. It is really just about log spamming but not a real problem with dynaTrace

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avatar image Purna A. · Sep 26, 2014 at 10:13 PM 0
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Hi Andreas Grabner,

Thakn you for the reaction.

Maybe this is the log spamming, however in my case dynatrace application got restarted automatically and before the restart I could only find these logs. Also this is not the first time, we could see the same logs each time this issue happens 

I have raised a ticket already. Let's see what compuware says.

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