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Question by James M. · Oct 15, 2013 at 06:55 PM ·

Max Time SLAs and timedout purepaths

I can't find this in the documentation, but would like to get some assistance on measures and business transaction durations/response times times. Specifically, we have some extremely latency sensitive applications and we want the option to detect the incident soon after the time has exceeded its thresholds, even if the purepath hasn't completedly. Even more importantly, if something catastrophic goes on and the PP never completes (i.e. databse query goes runaway), I need to alert on  that and not lose the event, even though the purepath never returns from the DT side.

How do we accomplish this?

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Answer by Andreas G. · Oct 18, 2013 at 11:27 AM

Hi Jim

Right now we only create measures on completed PurePaths - that means that you wont be able to use our standard measures such as response time to get an alert.

The only option that I see in the moment is that you create a dashboard with a PP Dashlet on it displaying lets say the last 5 minutes. Then query this dashboard through the rest interface. It will list all PurePaths - including those that are still in progress. Now - I know that this is a really odd workaround - but - you could create a monitoring plugin that queries this dashboard and then return a moniture measure value of 1 in case you have a PurePath that is still in progress which exceeded a certain time. You can then use this monitor value for your alerting.

This would actually be a nice community plugin to solve the "Alert me on long running transactions". This plugin could also be extended to alert on timeedout or truncated PPs.

Thoughts?

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