• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home
  • Public Forums
  • Application Monitoring & UEM
  • AppMon & UEM Open Q&A
avatar image
Question by Juan B. · Oct 24, 2013 at 10:21 PM ·

Browser Metrics

While looking at browser metrics Dynatrace captures like for example looking at the user experience data, we can see that type of browser the user leverage for accessing the web site resource.  However, we have two questions related to browser version:

  1. Most of our users have Internet Explorer 8, however the IE7 compatibility mode may seem to trigger skewing the number of legitimate IE8 browsers used VS legitimate IE7 browsers used.
  2. Google's Chrome browser looks to use the same User Agent as Firefox (webkit), which also introduces inconsistencies (metrics wise) with the true browser used by the end user.

Is there something that we can do in Dynatrace so it can truly tell/differentiate one browser VS another one?  Thank you!

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

6 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by Juan B. · Oct 28, 2013 at 03:31 PM

Hi Alexander:

Thank you so much for your response and follow up.  Currently the main supported version of Internet Explorer for our web site is still IE8.  We expect in seeing that browser as the top browser.  This is excellent news, great to hear that the upcoming 5.6 release will be able to properly identify and capture all of those major browser user agents. This requirement has been on the top of the list for our business.  When will release 5.6 be available?  Just for my information what does an early access version entail and will it be something we could test on our test environment?  . Finally regarding having users leveraging IE8 but configured in IE7 compability mode, is there a way the Dynatrace will be able to tell us the user visit is IE7 compability mode VS a legitimate IE7 visit? Thank you!

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Alexander S. · Oct 28, 2013 at 10:18 AM

Hi,

I took your user agents and used them with a plugin with firefox and tested them against our upcoming 5.6 release which will be available soon and is already available as early access version. All your user agents are recognized correctly (of course the IE8 in comp. mode is still resolved as IE7, because this feature is not implemented yet).

Which version are you currently using? 

Alex

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Juan B. · Oct 25, 2013 at 04:57 PM

 

Good Morning:

From our windows server logs we see the following user agents:

Safari

Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/534.57.2+(KHTML,+like+Gecko)+Version/5.1.7+Safari/534.57.2  

Firefox

Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:22.0)+Gecko/20100101+Firefox/22.0

Chrome

Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/30.0.1599.101+Safari/537.36

IE8 with compatibility mode IE7

Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+EA+2;+MS-RTC+LM+8)

IE8 without compatibility mode IE7

Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E;+InfoPath.3;+MS-RTC+EA+2;+MS-RTC+LM+8)

As we were testing access to the web site using the various browsers, when looking in Dynatrace at the user visits Dashlet it did not seem to pick up the session with Firefox or Safari, is this expected? Thank you

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Juan B. · Oct 25, 2013 at 02:01 PM

Thank you so much for the responses and feedback.  I will be providing shortly the user agents captured for each case.  It is very important for us to know exactly which browser is being used by our users because out web site has been desgined to be fully compatible with some web browsers and not all of them.  Although our web site is accessed by external users too, knowing the right browser being used can also help us ensure that internal users are not leveraging an old browser (IE 7) and have them update it accordingly.  Overall knowing the web browser distribution can also help us in focusing efforts for achieving full compatibility with other popular browsers.

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Alexander S. · Oct 25, 2013 at 08:34 AM

Hello,

Use Case Number one is currently not covered by dT. Can you make an entry in our Product Feedback and Enhancement Requests Forum and describe the use case? Most important is for me, what you want to do with the information? Are you expecting different performance for IE7 and IE8 in comp. mode? Do you want to chart IE7 vs. IE8 comp. or would it be enough to filter the visits in the visit dashlet for IE8 comp.

2.) This needs more information. Can you send me the two (or more) user agents - or just put them into that thread?

thx, Alex

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Roman S. · Oct 25, 2013 at 08:30 AM

Hi,

Can you post the user-agent strings that are wrongly identified as IE7 or Firefox?

We use http://user-agent-string.info/ so you can check there what the recognized browser is based on the user-agent...

Best, Roman

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

2 People are following this question.

avatar image avatar image

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A