Is anyone having issues with launching the dynaTrace 5.5 Mac client with the new OSX that was just released a few days ago? I haven't been able to find any compatibility information and currently all of our engineers that use Macs are unable to access anything. Any updates would be appreciated.
Answer by Joe H. ·
One point of clarification:
If running dynaTrace 5.5 or before, java 6 is required can can be accessed from: http://support.apple.com/kb/DL1572?viewlocale=en_US
If running dynaTrace v6.+, java v7 is required. This can be accessed from: http://java.com/en/download/mac_download.jsp?locale=en
Answer by Quintin P. ·
For those of you in the same vote as i was:
Here is the Download Link: http://support.apple.com/kb/DL1572
Answer by Quintin P. ·
I've resolved the issue.. I've installed the Apple 1.6 32bit JVM. It installs into the proper place.
( I would recommend Dynatrace Fix the app to not have a direct symlink within the .app, this is going to become a bigger issue very soon )
Answer by Quintin P. ·
Some more food for thought..
lrwxr-xr-x 1 qpaulson admin 61 15 May 02:07 jre -> /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home
drwxr-xr-x@ 3 qpaulson admin 102 15 May 02:07 tools
VACSAD51199:MacOS qpaulson$ ls -l /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home
ls: /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home: No such file or directory
I've tried moving the link to a few other locations, no luck..
VACSAD51199:MacOS qpaulson$ java -version
java version "1.7.0_45"
Java(TM) SE Runtime Environment (build 1.7.0_45-b18)
Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)
Answer by Quintin P. ·
I've installed the latest Oracle JDK and its still not working for me.. Everett, did you have to update any symlinks or anything?.
I'm getting this error at the command line when I try to open it:
LSOpenURLsWithRole() failed with error -10810 for the file /Applications/dynaTrace Client 5.5.0.app.
Answer by Joe H. ·
The problem appears to be that when Mavericks is all installed, there is no JRE available. This can be confirmed by inspecting the results of "java -version".
To resolve this issue, simply reinstall the JRE and restart the dynaTrace Client.
Here's a link from Apple related to this situation with a shortcut to the JRE installer.
JANUARY 15, 3:00 PM GMT / 10:00 AM ET