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Question by Everett D. · Oct 25, 2013 at 04:58 PM ·

dynaTrace Mac Client not working with new OSX (Mavericks)

Is anyone having issues with launching the dynaTrace 5.5 Mac client with the new OSX that was just released a few days ago? I haven't been able to find any compatibility information and currently all of our engineers that use Macs are unable to access anything. Any updates would be appreciated.

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Answer by Joe H. · Jun 03, 2014 at 06:08 AM

One point of clarification:

If running dynaTrace 5.5 or before,  java 6 is required can can be accessed from:  http://support.apple.com/kb/DL1572?viewlocale=en_US

If running dynaTrace v6.+, java v7 is required.  This can be accessed from: http://java.com/en/download/mac_download.jsp?locale=en

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Answer by Joe H. · Oct 28, 2013 at 11:24 PM

Glad you got it resolved.

Thanks Quintin for the suggestion. I will forward to our Engineering team.

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Answer by Quintin P. · Oct 28, 2013 at 07:37 PM

For those of you in the same vote as i was:

Here is the Download Link: http://support.apple.com/kb/DL1572

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Answer by Quintin P. · Oct 28, 2013 at 07:35 PM

I've resolved the issue.. I've installed the Apple 1.6 32bit JVM. It installs into the proper place.

( I would recommend Dynatrace Fix the app to not have a direct symlink within the .app, this is going to become a bigger issue very soon )

 

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Answer by Quintin P. · Oct 28, 2013 at 06:30 PM

Some more food for thought.. 

lrwxr-xr-x  1 qpaulson  admin      61 15 May 02:07 jre -> /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home

drwxr-xr-x@ 3 qpaulson  admin     102 15 May 02:07 tools

VACSAD51199:MacOS qpaulson$ ls -l /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home

ls: /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home: No such file or directory

 

 

I've tried moving the link to a few other locations, no luck.. 

 

 

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avatar image Joe H. · Oct 28, 2013 at 07:14 PM 0
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What do you get when you type "java -version" at the command line?

 

 

avatar image Quintin P. Joe H. · Oct 28, 2013 at 07:34 PM 0
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VACSAD51199:MacOS qpaulson$ java -version

java version "1.7.0_45"

Java(TM) SE Runtime Environment (build 1.7.0_45-b18)

Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)

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Answer by Quintin P. · Oct 28, 2013 at 06:29 PM

I've installed the latest Oracle JDK and its still not working for me.. Everett, did you have to update any symlinks or anything?.

I'm getting this error at the command line when I try to open it:

LSOpenURLsWithRole() failed with error -10810 for the file /Applications/dynaTrace Client 5.5.0.app.

 

 

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Answer by Everett D. · Oct 28, 2013 at 01:37 PM

Thanks for the help Joe. This worked for me.

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Answer by Joe H. · Oct 27, 2013 at 01:40 AM

The problem appears to be that when Mavericks is all installed, there is no  JRE available.   This can be confirmed by inspecting the results of "java -version".    

To resolve this issue, simply reinstall the JRE and restart the dynaTrace Client.

Here's a link from Apple related to this situation with a shortcut to the JRE installer.

http://support.apple.com/kb/dl1421

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Answer by Joe H. · Oct 25, 2013 at 11:25 PM

Everett,

I will send you an email to investigate a few more ideas.   We can post the results here when we're done.

joe

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Answer by Everett D. · Oct 25, 2013 at 09:20 PM

I was not getting a splash screen. Just a couple of bounces in the dock.

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