dynaTrace Mac Client not working with new OSX (Mavericks)

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Question by Everett D. · Oct 25, 2013 at 04:58 PM ·

dynaTrace Mac Client not working with new OSX (Mavericks)

Is anyone having issues with launching the dynaTrace 5.5 Mac client with the new OSX that was just released a few days ago? I haven't been able to find any compatibility information and currently all of our engineers that use Macs are unable to access anything. Any updates would be appreciated.

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Answer 1 · 2014-06-03T06:08:43Z

Answer by Joseph H. · Jun 03, 2014 at 06:08 AM

One point of clarification:

If running dynaTrace 5.5 or before, java 6 is required can can be accessed from: http://support.apple.com/kb/DL1572?viewlocale=en_US

If running dynaTrace v6.+, java v7 is required. This can be accessed from: http://java.com/en/download/mac_download.jsp?locale=en

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Answer 2 · 2013-10-28T23:24:34Z

Answer by Joseph H. · Oct 28, 2013 at 11:24 PM

Glad you got it resolved.

Thanks Quintin for the suggestion. I will forward to our Engineering team.

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Answer 3 · 2013-10-28T19:37:36Z

Answer by Quintin P. · Oct 28, 2013 at 07:37 PM

For those of you in the same vote as i was:

Here is the Download Link: http://support.apple.com/kb/DL1572

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Answer 4 · 2013-10-28T19:35:38Z

Answer by Quintin P. · Oct 28, 2013 at 07:35 PM

I've resolved the issue.. I've installed the Apple 1.6 32bit JVM. It installs into the proper place.

( I would recommend Dynatrace Fix the app to not have a direct symlink within the .app, this is going to become a bigger issue very soon )

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Answer 5 · 2013-10-28T18:30:49Z

Answer by Quintin P. · Oct 28, 2013 at 06:30 PM

Some more food for thought..

lrwxr-xr-x 1 qpaulson admin 61 15 May 02:07 jre -> /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home

drwxr-xr-x@ 3 qpaulson admin 102 15 May 02:07 tools

VACSAD51199:MacOS qpaulson$ ls -l /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home

ls: /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home: No such file or directory

I've tried moving the link to a few other locations, no luck..

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Joseph H. · Oct 28, 2013 at 07:14 PM 0

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What do you get when you type "java -version" at the command line?

Quintin P. Joseph H. · Oct 28, 2013 at 07:34 PM 0

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VACSAD51199:MacOS qpaulson$ java -version

java version "1.7.0_45"

Java(TM) SE Runtime Environment (build 1.7.0_45-b18)

Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)

Answer 6 · 2013-10-28T18:29:47Z

Answer by Quintin P. · Oct 28, 2013 at 06:29 PM

I've installed the latest Oracle JDK and its still not working for me.. Everett, did you have to update any symlinks or anything?.

I'm getting this error at the command line when I try to open it:

LSOpenURLsWithRole() failed with error -10810 for the file /Applications/dynaTrace Client 5.5.0.app.

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Answer 7 · 2013-10-28T13:37:25Z

Answer by Everett D. · Oct 28, 2013 at 01:37 PM

Thanks for the help Joe. This worked for me.

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Answer 8 · 2013-10-27T01:40:18Z

Answer by Joseph H. · Oct 27, 2013 at 01:40 AM

The problem appears to be that when Mavericks is all installed, there is no JRE available. This can be confirmed by inspecting the results of "java -version".

To resolve this issue, simply reinstall the JRE and restart the dynaTrace Client.

Here's a link from Apple related to this situation with a shortcut to the JRE installer.

http://support.apple.com/kb/dl1421

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Answer 9 · 2013-10-25T23:25:53Z

Answer by Joseph H. · Oct 25, 2013 at 11:25 PM

Everett,

I will send you an email to investigate a few more ideas. We can post the results here when we're done.

joe

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Answer 10 · 2013-10-25T21:20:01Z

Answer by Everett D. · Oct 25, 2013 at 09:20 PM

I was not getting a splash screen. Just a couple of bounces in the dock.

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dynaTrace Mac Client not working with new OSX (Mavericks)

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