dynaTrace Mac Client not working with new OSX (Mavericks)
Is anyone having issues with launching the dynaTrace 5.5 Mac client with the new OSX that was just released a few days ago? I haven't been able to find any compatibility information and currently all of our engineers that use Macs are unable to access anything. Any updates would be appreciated.
Everett,
Is there any useful messages in the client logs? <USER_HOME>/.dynatrace/dynaTrace 5.5.0/log/client/Client.0.0.log
When you try to start the client, are you getting the splash screen?
How are you starting the client? Dock? Command line? From Applicaitons folder?
What do you get when you type "java -version" at the command line?
I was launching from the dock. I also tried to launch from the applications folder.
I was not getting a splash screen. Just a couple of bounces in the dock.
Everett,
I will send you an email to investigate a few more ideas. We can post the results here when we're done.
joe
The problem appears to be that when Mavericks is all installed, there is no JRE available. This can be confirmed by inspecting the results of "java -version".
To resolve this issue, simply reinstall the JRE and restart the dynaTrace Client.
Here's a link from Apple related to this situation with a shortcut to the JRE installer.
Thanks for the help Joe. This worked for me.
I've installed the latest Oracle JDK and its still not working for me.. Everett, did you have to update any symlinks or anything?.
I'm getting this error at the command line when I try to open it:
LSOpenURLsWithRole() failed with error -10810 for the file /Applications/dynaTrace Client 5.5.0.app.
Some more food for thought..
lrwxr-xr-x 1 qpaulson admin 61 15 May 02:07 jre -> /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home
drwxr-xr-x@ 3 qpaulson admin 102 15 May 02:07 tools
VACSAD51199:MacOS qpaulson$ ls -l /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home
ls: /System/Library/Frameworks/JavaVM.framework/Versions/1.6/Home: No such file or directory
I've tried moving the link to a few other locations, no luck..
What do you get when you type "java -version" at the command line?
VACSAD51199:MacOS qpaulson$ java -version
java version "1.7.0_45"
Java(TM) SE Runtime Environment (build 1.7.0_45-b18)
Java HotSpot(TM) 64-Bit Server VM (build 24.45-b08, mixed mode)
I've resolved the issue.. I've installed the Apple 1.6 32bit JVM. It installs into the proper place.
( I would recommend Dynatrace Fix the app to not have a direct symlink within the .app, this is going to become a bigger issue very soon )
For those of you in the same vote as i was:
Here is the Download Link: http://support.apple.com/kb/DL1572
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