• Forums
    • Public Forums
      • Community Connect
      • Dynatrace
        • Dynatrace Open Q&A
      • Application Monitoring & UEM
        • AppMon & UEM Open Q&A
      • Network Application Monitoring
        • NAM Open Q&A
  • Home
  • Public Forums
  • Application Monitoring & UEM
  • AppMon & UEM Open Q&A
avatar image
Question by alexandre.leveille@sunmedia.ca · Nov 18, 2013 at 03:41 PM ·

What to do with alert of "Application Process Unavailable process-x" when agent reconnected as process-x[1]

Hi,

I have a minor annoyance with dynaTrace:

When an agent experience a quick disconnect/reconnect (whether due to a reboot, a crash & automatic recovery or maybe network problems), the agent reconnects and changes name from someProcess:1234 to someProcess[1]:2345. This is not a problem per se, but it causes dynaTrace to consider the original "someProcess:1234" to be down as per the Application Process Unavailable (unexpected) rule. Then follows emails saying that the process has been down for X minutes and then X hours, where it actually was unavailable for a few seconds!

We also need to login in dynaTrace and manually delete the Incident, or it will continue to be an "ongoing" incident...

 

Has anyone else experienced something similar, how can we solve this problem?

Sincerely,

Alexandre

Comment

People who like this

0 Show 0
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

3 Replies

  • Sort: 
  • Most voted
  • Newest
  • Oldest
avatar image

Answer by alexandre.leveille@sunmedia.ca · Jan 13, 2014 at 03:59 PM

Follow up: We ended up using  -Dcom.dynatrace.diagnostics.collector.agentcenter.unique_agent_names_with_index=false in dtcollector.ini

Comment
Jacob P.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by Michael B. · Nov 18, 2013 at 04:12 PM

Hi alexandre.leveille@sunmedia.ca,

I've ran into the same issue a few times.  The way I've handled it was by setting the "com.dynatrace.diagnostics.collector.agentcenter.unique_agent_names_with_index" to false.  Please look here for more information.

You can enter debug mode with ctrl + shift + f9 and you'll find the debug options on the collector page under dynaTrace server settings.  It might be worth opening a ticket still because I'm not sure if this is the best answer but it should at least help out temporarily.

Thanks,
Mike 

Comment
Jacob P.

People who like this

1 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

avatar image

Answer by alexandre.leveille@sunmedia.ca · Nov 19, 2013 at 03:41 PM

Thank you Beemer, I'll try that

Comment

People who like this

0 Show 0 · Share
10 |2000000 characters needed characters left characters exceeded
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 10 attachments (including images) can be used with a maximum of 50.0 MiB each and 250.0 MiB total.

How to get started

First steps in the forum
Read Community User Guide
Best practices of using forum

NAM 2019 SP5 is available


Check the RHEL support added in the latest NAM service pack.

Learn more

LIVE WEBINAR

"Performance Clinic - Monitoring as a Self Service with Dynatrace"


JANUARY 15, 3:00 PM GMT / 10:00 AM ET

Register here

Follow this Question

Answers Answers and Comments

No one has followed this question yet.

Forum Tags

dotnet mobile monitoring load iis 6.5 kubernetes mainframe rest api dashboard framework 7.0 appmon 7 health monitoring adk log monitoring services auto-detection uem webserver test automation license web performance monitoring ios nam probe collector migration mq web services knowledge sharing reports window java hybris javascript appmon sensors good to know extensions search 6.3+ server documentation easytravel web dashboard kibana system profile purelytics docker splunk 6.1 process groups account 7.2 rest dynatrace saas spa guardian appmon administration production user actions postgresql upgrade oneagent measures security Dynatrace Managed transactionflow technologies diagnostics user session monitoring unique users continuous delivery sharing configuration alerting NGINX splitting business transaction client 6.3 installation database scheduler apache mobileapp RUM php dashlet azure purepath agent 7.1 appmonsaas messagebroker nodejs 6.2 android sensor performance warehouse
  • Forums
  • Public Forums
    • Community Connect
    • Dynatrace
      • Dynatrace Open Q&A
    • Application Monitoring & UEM
      • AppMon & UEM Open Q&A
    • Network Application Monitoring
      • NAM Open Q&A