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Question by Pierre M. · Feb 04, 2014 at 05:54 PM ·

Issue with the datawarehouse

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Answer by Pierre M. · Feb 04, 2014 at 05:57 PM

We faced an unexpected failure on our external datawarehouse, the machine on which it is hosted just went down.

Once the system has recovered, we could only see a 1 hour floating window of purepath.

I had to restart the dynatrace server to see the data that was formerly saved, but we lost the data that was logged during the downtime

Is there any way to recover this?

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Answer by Andreas G. · Feb 04, 2014 at 06:29 PM

Hi Walter

I suggest opening a support ticket so that our engineers can have a closer look at your situation

Andi

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