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Question by alex j. · Feb 16, 2014 at 03:08 AM ·

DownLoad severe logs from agent

For some reason I am not able to download raw logs for agents from system Information tab. I am using DynaTrace 5.5 . Can somehow advise me on this ?

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Answer by Andreas G. · Feb 16, 2014 at 03:13 AM

you can only download them if the agent is connected. Do you see the agent showing up in the SysInformation dashlet?

If you see the agent conected in the agent overview and you still cant download them then it would be interesting to look at the server logfiles and whether there is any indicatio of a problem

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