Getting this message and it comes each time you restart client

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Question by Jibi U. · Feb 22, 2014 at 12:04 AM ·

Getting this message and it comes each time you restart client

even if we say yes this time, it comes when we restart again. All users are reporting this with 5.6

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Answer 1 · 2014-02-26T08:03:55Z

Answer by Stefan M. · Feb 26, 2014 at 08:03 AM

Thank you Jibi! The problem is caused by updating the Server by a FixPack to version '5.6.0.5802'. Though the version of the Server and the Client is equal, the FixPack differs slightly from the installed version on the Client side.
A workaround should be to state "Never" on the Dialog, then it should not ask until the Server is updated the next time. Alternatively, you could install the Server again by using the installer and not the FixPack (see https://downloads.compuwareapm.com/downloads/download.aspx?p=1&r=54).

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Answer 2 · 2014-02-25T16:03:46Z

Answer by Jibi U. · Feb 25, 2014 at 04:03 PM

Case 00855430 (which was opened for another issue due to upgrade to 5.6.0) has all the support archives.

Jibi

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Answer 3 · 2014-02-24T08:38:46Z

Answer by Stefan M. · Feb 24, 2014 at 08:38 AM

Hello Jibi,

to further investigate the issue, we need following:

version of dT Server (+ version FixPack active on Server, if any)
version of Client (+ version of FixPack active on Client)
type of Client (Webstart/installed)

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Jibi U. · Feb 24, 2014 at 04:37 PM 0

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Stefan -

Please find the details below.

5.6.0.5802
5.6.0.5802
Installed.

Jibi Uthaman

Stefan M. Jibi U. · Feb 25, 2014 at 12:35 PM 0

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Thank you, the configuration does not look suspicious. Can you provide us with the supportarchive (containing the server and client logs) so we can further investigate the issue?

Getting this message and it comes each time you restart client

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