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Question by Manohara K. · Mar 13, 2014 at 06:47 PM ·

unable to connect to server thru collector in linux

Hi Team,

I am unable to connect to dynaTrace server thru collector, getting the following warning in the logs file

2014-03-13 21:55:14 WARNING [Collector] Unable to initially connect to dynaTrace Server within 10s (no local configuration available). Retrying to connect every 10s...

2014-03-13 21:55:14 WARNING [Collector] Collector will not accept Agent connections until initially connected to a dynaTrace Server.

 

But I am able to connect to the server thru client(using test connection) in dynaTrace server setting page

 

Please help me in resolving this issue

 

Thanks,

Manohara. KS

 

 

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Answer by Andreas G. · Mar 13, 2014 at 06:55 PM

The Collector connects to the server on port 6698. Make sure that this port is open from your Collector to your Server

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Answer by Manohara K. · Mar 14, 2014 at 05:43 AM

Hi Andi,

Both collector and server are in same system and I have been told all the ports are opened there

Thanks,

Manohara.KS

 

 

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Answer by Andreas G. · Mar 14, 2014 at 08:09 AM

Can you double check by trying to open a local connection on that port? Also - if you have the Collector installed on the same machine as the server - make sure that you do not also run the "embedded Collector" in the server as well. That would probably cause an issue. The Embedded Collector is an option that you can turn on/off for certain dynaTrace licenses in the dynaTrace Server Settings Dialog under Services -> Allow Agent Connections to dynaTrace Server

Another thing is to look at the dynaTrace Server Log files to see whether there is any indication of an error

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