Sending Emails during Incidient
Hi,
How can we configure dynaTrace to send email to multiple users in case of any incident like web srequest response time exceeded etc. I believe if I assign users to Incident email group , then all of them will start getting the incident email but this group is tagged to " Admin" role and I dont want these users to have the admin access .
By default , all incidents are pointing to Incident Email group , so changing the group manually for all the incidents will be a pains taking exercise. Looking forward for a nice and simple solution for sending emails to multiple users without giving them admin privilges (by assigning them to Incident Email group)
Anurag
Hi
In the Incident Definition you can select a list of recipients for the EMail Alert. You can select any group or user for each individual incident. In your case it probably makes sense to create a new group that you then assign to your Incidents.
Hi Andreas,
I am trying to send emails to 2 people but the mail is not going through. Do we need to mention the user name instead of email ID.Please let me the format that needs to be followed while adding users to this list
Have you configured your email server credentials in the Server Settings -> Services -> EMail? Here is the doc for that: Email
Also - if you have multiple recipients you need to separeate them with a semi-colon ;
If that is setup correctly but you still dont get emails have a look at the dynaTrace Server log. In case there is a problem with communicating with your email server you should find the reason in the log files
Hi,
The email is configured and I am able to get the verification mail. When I specify the Incident Email group in the "to" list, I am getting the email. Only when I specified directly my email ID in the "to" list , I did not get the email. That's why I was wondering whether we have to specify the user name or the email ID in the "to" list.
When we specify the group name , the syntax is group[Incident Email Group] .When we are specifiying the user name directly instead of the group , does it need to be user[User name] or user[User Email ID] or something else?
You can specify user[user ID] or email id of the user. Also need to use ";" as the delimiter ( i think you are using ",")
Also all these are required if you are in the Action -> Advanced Configuration of the incidents. If you use the Basic Configuration you can add any user by id or email id and the system will take care of the formatting.
-Sreerag
Thanks for the reply Sreerag.
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