Hi,
How can we configure dynaTrace to send email to multiple users in case of any incident like web srequest response time exceeded etc. I believe if I assign users to Incident email group , then all of them will start getting the incident email but this group is tagged to " Admin" role and I dont want these users to have the admin access .
By default , all incidents are pointing to Incident Email group , so changing the group manually for all the incidents will be a pains taking exercise. Looking forward for a nice and simple solution for sending emails to multiple users without giving them admin privilges (by assigning them to Incident Email group)
Anurag
Answer by Anurag S. ·
Hi,
The email is configured and I am able to get the verification mail. When I specify the Incident Email group in the "to" list, I am getting the email. Only when I specified directly my email ID in the "to" list , I did not get the email. That's why I was wondering whether we have to specify the user name or the email ID in the "to" list.
When we specify the group name , the syntax is group[Incident Email Group] .When we are specifiying the user name directly instead of the group , does it need to be user[User name] or user[User Email ID] or something else?
You can specify user[user ID] or email id of the user. Also need to use ";" as the delimiter ( i think you are using ",")
Also all these are required if you are in the Action -> Advanced Configuration of the incidents. If you use the Basic Configuration you can add any user by id or email id and the system will take care of the formatting.
-Sreerag
Answer by Andreas G. ·
Have you configured your email server credentials in the Server Settings -> Services -> EMail? Here is the doc for that: Email
Also - if you have multiple recipients you need to separeate them with a semi-colon ;
If that is setup correctly but you still dont get emails have a look at the dynaTrace Server log. In case there is a problem with communicating with your email server you should find the reason in the log files
Answer by Andreas G. ·
Hi
In the Incident Definition you can select a list of recipients for the EMail Alert. You can select any group or user for each individual incident. In your case it probably makes sense to create a new group that you then assign to your Incidents.
JANUARY 15, 3:00 PM GMT / 10:00 AM ET