Difference in displaying the color code between the Visits & User Action Pure Path for 'User Experience'

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Question by Saswata D. · Mar 28, 2014 at 11:06 AM ·

Difference in displaying the color code between the Visits & User Action Pure Path for 'User Experience'

Hi,

We found that the color code that is displayed for the 'User Experience' in the Visits is varying to that of 'Compare to base line' in the User Action Pure Path. Also the 'big dots' in green, orange & red is not displayed correctly in few cases. Please have a look in the attached screen shot where you could find few selected / highlighted rows where the difference is observed.

This has been observed in IE8.0 & Firefox12.0. VisitsVsUserActionPurePath_Issue.png

For example, the transaction "Loading of page /egs/qbs/qbs/qbsuserview/806" (row #5 in the Visits) is displayed as frustrated but the same transaction in the User Action Path Path (row #8) is displayed as green (i.e. satisfied) for the 'Compare to base line' column.

Another example, the transaction "Loading of /egs/' (row #1 in Visits & row #4 in User Action Pure Path) is displayed as tolerating for the 'User Experience' in the Visits & 'Compare to base line' in the User Action Pure Path, but the 'big dots' in the first column is displayed as green in both the cases. As per understanding it should be displayed as 'Orange Dot' in the first column'.

Thanks & Regards,

Saswata.

(IonIdea - Bangalore)

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Answer 1 · 2014-04-01T14:46:18Z

Answer by Saswata D. · Apr 01, 2014 at 02:46 PM

Hi Andi,

Thanks for your reply, I have another q.. Why is the dot in green for the" loading of page /egs/" is green even though user experience is tolerating.

Thanks,

Saswata

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Answer 2 · 2014-03-28T12:31:01Z

Answer by Andreas G. · Mar 28, 2014 at 12:31 PM

Hi

Thanks for raising that question. Here is some insight into this

The "Compare to Baseline" will only compare the response time of a User Action. The "User Experience" for the user action however not only looks at response time but also at failures. All User Actions that show up as frustrated in your example have experienced some type of failure -> you can tell this by the red dot in the first column.

For us - User Satisfcation is based on two things

a) Performance (compared to the baseline setting)

b) Functionality (any type of severe errors)

I hope this explains it. You can learn more about how we calculate the user experience index on the following doc page: User Experience Management

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Difference in displaying the color code between the Visits & User Action Pure Path for 'User Experience'

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